IT Support Technician - Healthcare

TechNix is seeking an experienced On-Site IT Support Technician for a healthcare environment in Stony Brook, NY., The technician will:

• Maintain and repair approximately 800 mobile medical carts located across multiple hospital facilities.
• Perform preventive maintenance to ensure carts remain operational.
• Respond to support tickets submitted by hospital users.
• Troubleshoot and repair hardware and endpoint issues.
• Assemble and configure new medical carts.
• Image new and reused PCs using the hospital’s approved Windows image.
• Install computers, monitors, scanners, RFID readers, keyboards, mice, and other peripherals.
• Configure wireless connectivity.
• Troubleshoot Windows and computer-related issues.
• Replace and monitor cart batteries as required.
• Maintain an accurate inventory of medical carts and their locations.
• Track carts as they are moved between hospital locations.
• Maintain and monitor spare-parts inventory.
• Notify the appropriate IT team when replacement parts are running low.
• Coordinate warranty repairs and replacement items with manufacturers.
• Assist with securing medication carts in accordance with hospital policies.
• Work with clinical and technical teams on cart modifications and equipment installations.
• Support installation and configuration of scanners and other peripherals.
• Participate in meetings as a technical advisor when requested.
• Coordinate with hospital IT staff regarding replacement parts, quotations, and order status.
• Technical Environment
• Candidates may be working with technologies and equipment including:
• HP and Lenovo desktops/laptops
• Windows 10
• Capsa medical carts
• JACO carts
• Ergotron carts
• Cerner EMR
• HealthCast / Identity Automation SSO
• BitLocker
• Absolute
• KACE/Kase imaging
• Barcode scanners
• RFID badge readers
• Monitors and other endpoint peripherals

The ideal candidate must have strong desktop/endpoint support experience and prior experience working with Cerner EMR. Experience supporting Capsa, JACO, and Ergotron medical carts/workstations is highly preferred., * Minimum 2 years of Technical Support / Desktop Support experience.

• Previous experience working with Cerner EMR.
• Experience installing, configuring, troubleshooting, and testing computers and peripherals.
• Experience with HP and/or Lenovo endpoints.
• Experience deploying and supporting Windows 10 operating system images.
• Experience troubleshooting wired and wireless connectivity.
• Ability to install and troubleshoot monitors, barcode scanners, RFID badge readers, keyboards, mice, and related peripherals.
• Ability to work 100% on-site in Stony Brook, NY.
• Ability to lift up to 50 lbs.
• Ability to kneel, squat, work underneath desks, and climb a ladder when required.
• Ability to provide and use basic tools required to assemble carts and computer equipment.
• Ability to meet hospital immunization and credentialing requirements.

Preferred / Highly Desired Experience

• Experience with the following is strongly preferred:
• Capsa Workstations on Wheels (WOWs)
• JACO medical/laptop carts
• Ergotron Point of Care carts
• Capsa M38e Medication Carts
• JACO Ultralite 210 Isolation Laptop Carts
• Ergotron StyleView Point of Care Carts
• Healthcare or hospital IT support
• Identity Automation / HealthCast Single Sign-On
• BitLocker
• Absolute device management/security
• KACE/Kase imaging appliance
• Medical cart battery replacement and troubleshooting