IT Support Engineer

Are you ready to play a key role at the heart of a critical defence programme? We’re looking for a highly capable IT Support Engineer with active DV clearance to join a specialist team supporting secure and mission-critical systems. This is an opportunity to work in a fast-paced, high-impact environment where your expertise will directly contribute to national security operations. You’ll be responsible for delivering hands-on technical support and operational IT services within a tightly controlled setting. Working alongside security, engineering, and service teams, you’ll help ensure that vital systems remain reliable, secure, and fully operational. WHAT YOU WILL BE DOING

• Providing day-to-day support across secure IT environments
• Managing user accounts, access rights, and permissions in line with strict security protocols
• Installing, configuring, and maintaining hardware and software assets
• Monitoring system performance, availability, and security posture
• Responding to incidents and service requests within agreed SLAs
• Maintaining accurate system documentation and asset records
• Collaborating with cross-functional teams to troubleshoot and resolve technical issues

• Active DV Security Clearance - essential
• Solid background in IT support, administration, or technical engineering
• Strong experience with Windows environments and user administration
• Understanding of IT service management processes (incident, problem, change)
• Excellent attention to detail and a methodical approach to documentation