Network Operations Center (NOC) Engineer / Network...

As a Network Operations Center (NOC) Engineer, you will support mission-critical network operations in a fully onsite, incident-management focused environment. You’ll monitor, troubleshoot, and help maintain network connectivity across routers, switches, core protocols, telecom/ISP services, and microwave radio communications. This role is ideal for a network professional who thrives in a fast-paced operations setting and is ready to support essential transportation, utility, telecom, or railroad systems.

This is a fully onsite role with a fixed second or third shift schedule:

• 3:15 PM-11:15 PM, or

• 11:15 PM-7:15 AM

The workweek will be either Sunday-Thursday or Tuesday-Saturday.

Responsibilities

• Monitor and support network operations from a NOC environment, responding to incidents, alerts, outages, and service-impacting events.

• Perform troubleshooting for network connectivity, routing, switching, and core network protocol issues.

• Support configuration, administration, and maintenance activities for routers, switches, and related network infrastructure.

• Coordinate with telecom vendors, utility providers, ISPs, and internal teams to resolve circuit, connectivity, and service issues.

• Assist with microwave radio communication support, including initial triage and escalation; general familiarity is sufficient, and deeper technical knowledge can be developed on the job.

• Support incident management processes, including issue identification, prioritization, documentation, escalation, and resolution tracking.

• Use Linux system administration knowledge to support network-related systems and operational tools.

• Communicate clearly during active incidents, providing timely status updates to stakeholders and technical teams.

• Help maintain operational documentation, runbooks, incident records, and knowledge articles.

• Support mission-critical environments where reliability, responsiveness, and attention to detail are essential.

• Collaborate with cross-functional teams to restore services quickly and reduce recurring incidents.

• Participate in shift-based handoffs to ensure continuity across network operations.

• Experience with general network administration, network configuration, and troubleshooting.

• Strong understanding of networking fundamentals, including routers, switches, and core network protocols.

• Experience working in a NOC, operations center, incident-management, or technical support environment.

• Familiarity with telecom vendor, ISP, WAN, or utility connectivity coordination.

• General familiarity with microwave radio communications; hands-on or deeper technical experience is a plus.

• Familiarity with Linux distributions and basic system administration concepts.

• Ability to assess incidents, troubleshoot under pressure, and escalate appropriately.

• Strong communication skills with the ability to coordinate across vendors, ISPs, technical teams, and stakeholders.

• Availability to work fully onsite on a fixed second or third shift schedule.

• Availability to work either a Sunday-Thursday or Tuesday-Saturday workweek.

• Preferred experience supporting railroad environments, train operations systems, Positive Train Control, or Centralized Traffic Control.

• Experience supporting other mission-critical transportation, utility, telecom, or infrastructure environments is highly valued.

• Strong sense of ownership, reliability, and follow-through in an operational support environment., In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

The base salary for this position is $ 92,250 to $ 102,900 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.