Senior ServiceNow Developer

• Experience: 6+ years ServiceNow; 2+ years Federal.
• Translate business requirements into technical designs.
• Design scalable ServiceNow solutions.
• Configuration and customization.
• Perform code/design reviews.
• Troubleshoot complex production issues.
• Optimize Record queries and platform performance.
• Design secure applications and integrations.
• Manage deployments across DEV/TEST/UAT/PROD.
• ServiceNow’s AI/automation capabilities, including Now Assist and AI-related platform.

Scope & Complexity

• Must prove they can translate enterprise business requirements into technical designs and manage deployments across complex DEV/TEST/UAT/PROD environments.
• Emphasize hands-on troubleshooting of complex production issues at an enterprise scale, optimizing queries for massive databases (CMDB/CSDM), and implementing secure, AI-driven automation capabilities (like Now Assist).

Skillsets

• ITSM, CMDB/CSDM, integrations, Flow Designer/IntegrationHub, UI Builder/Workspaces, platform security, performance optimization.

Certifications (or equivalent)

Certified System Administrator (CSA) Required, Certified Implementation Specialist (CIS) required for applicable domains (ITSM, ITOM, HRSD, HAM/SAM) preferred.

Security Clearance: Must be eligible to obtain and maintain an IRS Moderate Background Investigation (MBI)/Public Trust.

Over the past 15 years, eTel has delivered essential solutions for the federal government by securing and managing data, providing scalable identity access, modernizing legacy systems, and building high-performance platforms. By integrating new technologies and ensuring reliable operations we help agencies stay prepared for future challenges As a premier technology solutions and services company to the US federal government, eTel possesses longstanding relationships across the federal civilian marketplace. Other customers include the broader Treasury Department, Commerce Department, and State Department., eTelligent Group provides equal employment opportunities (EEO) to all applicants without regard to race, color, religion, gender, sexual orientation, gender identity, nations origin, age, disability, genetic information, marital status, amnesty, status as a covered veteran, and any other characteristic provided in accordance with applicable, federal, state and local laws.