Desktop Support Administrator

At Onward Technology, we help organizations make their technology work. Whether that be deploying WiFi for a stadium of 100,000+ people, ensuring that a school district’s network and devices are prepared for student testing, or helping a law firm maintain a secure and reliable network, Onward is a critical partner for organizations in Utah and throughout several states.

Do you have experience in Desktop (troubleshooting support)?, Do you have a Bachelor’s degree?, * Two years IT troubleshooting experience

• A hunger to constantly learn and improve
• A commitment to exceptional customer service
• Frequent travel between in-state clients

PREFERENCES

• Field experience with WiFi/cabling deployments
• Basic network management experience
• Printer installation and troubleshooting experience
• Computer imaging experience including WDS
• Ability to consistently terminate ethernet cable properly
• Ability to cross connect wires on a 66 block
• Active Directory Management Proficiency
• Ability to setup and manage AD, GPOs, DNS, DHCP, etc
• Experience deploying and managing firewalls, content filters, switches, and wireless access points
• Basic PBX management experience
• Technology-related Bachelor’s degree or equivalent certifications, * Troubleshooting: 2 years (Required)
• Customer support: 2 years (Preferred)

Ability to Relocate:

• Moab, UT 84532: Relocate before starting work (Required)

Pulled from the full job description

• Paid parental leave
• Parental leave
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance, Our mission as a company is to help people reach their highest potential and live fulfilling lives. As we work towards that goal, we find ourselves with a team of good people that we enjoy being around and look forward to spending time with each week as we go about our jobs. Being likeable (to us, and to our clients) is something we prioritize in our hiring process as much as we do experience or aptitude for IT. Hiring good people and then helping them grow their technology skills creates a better product for our clients AND helps us set our employees on valuable, rewarding career paths.

From helping to manage and maintain large networks to troubleshooting desktop hardware and software issues, our Desktop Admins are on the front lines solving an ever-changing variety of IT challenges. If you like solving problems, helping people, and continually learning, Onward could be the next step in your career journey.

Onward provides a benefits package including:

• $5,000 Signing Bonus
• Contributions to Health Insurance Plans
• Dental, Vision, and Life Insurance Plans
• 401k program with 6% matching (after 1st year)
• 15 Days of PTO
• Paid Holidays
• Two Weeks Paid Parental Leave
• $5,000 Parental Bonus
• Self-Development Incentives, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance