Support Engineer

Remote Hiring Remotely in United States Mid level Remote Hiring Remotely in United States Mid level Provide technical support to customers and internal users through phone and email. Diagnose and resolve SaaS application, system, network, database, and data-related issues; analyze application data; assist with IT questionnaires and assessments; collaborate with hospital IT and pharmacy teams; maintain customer satisfaction; and participate in occasional overnight on-call coverage. The summary above was generated by AI At Bluesight, our mission is to create groundbreaking solutions that increase efficiency, safety and visibility for health systems, hospital pharmacy, and pharmaceutical manufacturers. We empower our customers to deliver the right medicine to the right patient at the right time, every time. We are a high growth healthcare information technology company with a start-up ‘vibe’ but over 3,000 customers using our proven solutions., We are looking for an energetic Support Engineer who will provide technical and network problem resolution to end-users (customers and internal) by performing a question-based diagnosis process while guiding users through step-by-step solutions. The Support Engineer will help complete IT questionnaires, assessments, and work with hospital IT & Pharmacy teams to ensure software meets their standards, * Answer inbound phone calls from customers on the technical support line

• Respond to emails from customers
• Assist customers with technical issues related to Bluesight products
• Analyze application data and ensure accuracy with resolutions
• Resolve issues, maintain high-end customer satisfaction and confidence
• Other duties and technical projects as assigned
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Software Engineer

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Senior Software Engineer

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What you need to know about the Colorado Tech Scene

With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.

Key Facts About Colorado Tech

• Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
• Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
• Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
• Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
• Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
• Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute

• Bachelor’s degree in related field preferred.
• 2-5 years of experience in administering and/or troubleshooting issues related to SaaS applications, systems, and networks
• Strong Excel, SQL, Working with data sets to analyze issues
• Experience with database systems and querying, MongoDB preferred.
• CISSP, A+, Security+, CISM, Net+ or equivalent certifications strongly preferred
• Strong analytical and problem-solving skills
• Professional and polite demeanor
• Knowledge and experience in a SaaS environment is preferred
• Ability to travel up to 10% of the time

This position is open to applicants in the continental United States. Why Bluesight? Bluesight’s culture is built on innovation and teamwork. There’s room to grow and opportunities to take initiative. You will partner with sharp, motivated teammates looking to disrupt a massive industry-and have fun doing it. We truly believe that where you work and what you do matters. Join us as we revolutionize the hospital pharmacy landscape! -Competitive salary -Time off when you need it - unlimited vacation days! -Generous insurance coverage -401k program with a company match -Fun, collaborative culture! EOE AA M/F/VET/Disability All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, religion, color, national origin, sex, protected veteran status, disability, or any other basis protected by federal, state or local laws.