Core Banking Application Support Manager

As a Core Banking Application Support Manager (Jack Henry) , you will make an impact by ensuring the stability, performance, and continuous operation of mission-critical banking applications within the Jack Henry ecosystem. You will be a valued member of the Banking Technology team and work collaboratively with business stakeholders, banking operations teams, infrastructure partners, application vendors, and global support teams.

In this role, you will:

• Serve as the primary subject matter expert and production support lead for Jack Henry applications, including Synergy, ArgoKeys, Banno, Commercial Center, Teller, iPay, Pep+, and related banking platforms.
• Lead incident, problem, and change management activities to ensure platform availability, operational excellence, and timely issue resolution.
• Oversee daily production monitoring, Start-of-Day activities, batch processing validation, workflow automation, and operational governance.
• Partner with business, technology, and vendor teams to support application enhancements, upgrades, integrations, and regulatory compliance requirements.
• Drive business continuity, disaster recovery testing, audit readiness, and continuous improvement initiatives across banking operations and digital banking services.

Work model

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various well-being programs. Based on this role’’s business requirements, this is an onsite position requiring 5 days per week in a client or Cognizant office in New York, NY or Jersey City, NJ.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’‘re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

• Bachelor’’s degree in Computer Science, Information Systems, Engineering, Finance, or a related field.
• 10+ years of experience supporting Jack Henry applications and mission-critical banking technology platforms.
• Hands-on experience with Jack Henry Synergy, ArgoKeys, Banno, Commercial Center, Teller, iPay, Pep+, and related core banking environments.
• Strong experience leading incident management, problem management, change management, and production support functions in a regulated banking environment.
• Proven expertise with banking operations, digital banking platforms, teller operations, document management systems, and core banking workflows.
• Experience supporting SQL Server environments, workflow automation, batch scheduling, and production monitoring processes.
• Excellent stakeholder management skills with the ability to collaborate effectively across business, technical, and vendor teams.

These will help you stand out

• Master’’s degree in a related discipline.
• Experience with Cybermation Enterprise Scheduler, SSIS, VBScript, C#, VB.NET, and application automation technologies.
• Strong knowledge of ServiceNow, release management, knowledge management, and ITIL-based support practices.
• Experience supporting integrations, middleware platforms, APIs, and data reconciliation processes.
• Jack Henry product certifications, ITIL Foundation certification, Microsoft SQL certifications, or other banking technology certifications.
• Experience leading onsite and offshore support teams and presenting executive-level incident communications and root cause analyses., Application Programming Interface (API), Artificial Intelligence (AI), Automation, Bank Management, Banking Operations, Banking Services, Business Banking, Change Management, Computer Science, Continuous Improvement, Customer Service Management, Disaster Recovery, Document Management, Ecosystems, Finance, ITIL (IT Infrastructure Library), Incentive Programs, Incident Management, Knowledge Management, Leadership, Life Insurance, Microsoft Certifications, Microsoft SQL Server, Middleware, Offshoring, Operations Management, Power Amplifier, Problem Solving Skills, Process Engineering, Production Control, Production Schedule, Production Support, Reconciliation, Regulatory Compliance, Regulatory Requirements, Release Management/Engineering, Root Cause Analysis, Server Support, ServiceNow, Software Administration, Software Upgrades, Stock Purchase Plans, Systems Engineering, Team Player, Time Management, Vision Plan

The annual salary for this position is between $ 130,000 - $ 150,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

About Cognizant

Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant., Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, is ranked 230 on the Fortune 500 and is consistently listed among the most admired companies in the world.

We’re driven by a passion to help our clients build stronger, more agile and more innovative businesses.

Cognizant enables global enterprises to address a dual mandate: to make their current operations as efficient and cost-effective as possible and to invest in innovation to unleash new potential across their organizations.

What makes Cognizant unique is our ability to help clients meet both challenges. We help them enhance productivity by ensuring that vital business functions work faster, cheaper and better. And, our ability to conceptualize, architect and implement new and expanded capabilities allows clients to transform legacy models to take their business to the next level.

Company Size: 10,000 employees or more