Technical Support and User Engagement Contract Lead

· Oversee execution of user engagement, technical support, and governance-related tasks

· Lead coordination of Data Use Agreement (DUA) lifecycle management, tracking, and compliance activities

· Direct user support and technical assistance services including knowledgebases and helpdesk functions

· Guide development of training materials, webinars, and user engagement campaigns

· Support review of data access requests and ensure compliance with policies

· Oversee analytic output and disclosure review processes

· Ensure successful implementation of program website and communication tools

· Strong technical background in stakeholder engagement, data governance, and technical assistance

· Knowledge of federal compliance, privacy, and data access policies

· Strong verbal and written communication skills

· Experience managing workflows and user-facing support systems

Desired Experience and Skills:

· Bachelor’s degree in Information Systems, Public Policy, Communications, or related field

· Experience developing user training programs and instructional materials

· Experience implementing DUA tracking or workflow systems

· Familiarity with website development and content management

· Experience managing user satisfaction programs and feedback systems

· CISM/CISSP, Customer Experience (CX) Certification

Required Experience

· At least 5 years of technical experience

· At least 2 years as a lead on projects of similar size and scope

· Experience supporting federal agency programs and Centers for Medicare & Medicaid Services (CMS) data environments

· Professional certifications commensurate with duties (e.g., PMP or equivalent, CMMI, ITIL)

CALIBRE and its subsidiaries are an Equal Opportunity Employer and supports transitioning service members, veterans and individuals with disabilities. We offer a competitive salary and full benefits package. To be considered, please apply via our website at www.calibresys.com. Come join our dynamic team. #CALIBRECareers

CALIBRE Systems, Inc., an employee-owned mission focused solutions and digital transformation company, is looking for a highly motivated leads execution of technical support, user engagement, and governance activities to ensure high-quality service delivery and compliance with federal requirements.