Technical Support and User Engagement Program Manager

· Lead overall execution of all contract activities, including user engagement, Data Use Agreements (DUA) processing, training, and website operations

· Manage program performance, including preparation of monthly status reports with cost, metrics, and outcomes

· Oversee compliance activities including System of Record Notice (SORN) development, Privacy Act requirements, and Office of Management and Budget (OMB) Paper Reduction Act (PRA) clearance processes

· Ensure effective management and lifecycle tracking of DUAs

· Direct user engagement strategies including marketing, training, and outreach initiatives

· Oversee development and maintenance of the public-facing program website

· Ensure program outcomes such as timely DUA processing and user engagement growth targets are met

· Deep knowledge of federal program operations and governance processes

· Understanding of federal privacy, data sharing, and compliance frameworks

· Strong stakeholder engagement skills

· Program performance management and reporting

· Strong oral and written communication skills

Desired Experience and Skills:

· Experience managing federal outreach or engagement programs

· Familiarity with National Institutes of Health (NIH) programs or data access initiatives

· Experience leading multidisciplinary teams (technical, policy, user support)

· Experience implementing performance measurement frameworks

· PMP, Certified Government Program Manager (CGPM), CISSP or CISM, Healthcare Data Certifications (e.g., CPHIMS), Prosci Change Management Certification

Required Experience

· Must have a Doctoral degree in Health Services Research, Social Sciences, Economics, Behavioral Research, or related field

· At least 2 years managing projects of similar size and scope

· Experience working with federal data programs and Centers for Medicare & Medicaid Services (CMS) data

· Experience managing data security, governance, or compliance processes

· Professional certifications commensurate with duties

CALIBRE and its subsidiaries are an Equal Opportunity Employer and supports transitioning service members, veterans and individuals with disabilities. We offer a competitive salary and full benefits package. To be considered, please apply via our website at www.calibresys.com. Come join our dynamic team. #CALIBRECareers

CALIBRE Systems, Inc., an employee-owned mission focused solutions and digital transformation company, is looking for a highly motivated Program Manager to join our dynamic team supporting a federal client. This position provides strategic leadership and oversight to ensure effective delivery of user engagement, technical support, and compliance-driven program operations for a federal data access program.