IT Support Engineer

• Handle incoming calls and tickets on a day-to-day basis
• Support 2,500+ users across 40+ sites as the first point of contact for colleagues and external clients using our in-house system, Evolve
• Troubleshoot and resolve or escalate incidents and service requests where needed
• Log, categorise, and prioritise tickets within HaloITSM
• Support onboarding and offboarding by building and configuring hardware, setting up accounts, and coordinating deliveries
• Guide users through fixes, create documentation, and help improve our technology and processes
• Monitor systems and respond to alerts in collaboration with the wider IT team
• Contribute ideas to improve the service desk and share knowledge across the team

Technologies:

• Azure
• Hardware
• Support
• Microsoft 365
• Office 365
• Cloud
• Network

• Experience supporting users in a service desk or 1st line IT support environment
• Strong troubleshooting skills across hardware, software, and networking issues
• Familiarity with Microsoft 365, Azure, Intune, and ticketing systems such as HaloITSM
• Ability to triage, prioritise, and resolve incidents and service requests efficiently
• Experience with onboarding and offboarding activities, including hardware setup and account provisioning
• Good communication skills with the ability to guide users and create clear documentation
• A collaborative approach and willingness to share knowledge and improve processes

We are Solus, owned by Aviva, and one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average with a 4.6/5 customer rating. We are growing our Service Desk to support 2,500+ users across 40+ sites, and this role is central to keeping our people and sites running every day. You will join an experienced, collaborative team working with Microsoft 365, Azure, Intune, and HaloITSM, with plenty of variety across hardware, software, and networking, plus real scope to develop your skills. We offer a competitive salary, bonus opportunity, pension with employer contributions, 33 days holiday, retail and Aviva discounts, a Share As You Earn scheme, supportive leave policies, and a wellbeing focus. We value inclusivity, welcome all applicants, and guarantee an interview for disabled applicants who meet the minimum criteria.