2nd Line IT Engineer (Fixed Term)

• Take ownership of complex incidents and service requests escalated from 1st line.
• Support colleagues and external clients using Evolve, our in-house body shop system.
• Support and guide our 1st Line IT Engineers.
• Handle incoming calls and tickets day to day.
• Resolve escalated tickets within HaloITSM, our ticketing system.
• Provide advanced troubleshooting across hardware, software, and networking issues on a wide range of platforms.
• Support the starter and leaver process, including building and configuring hardware, setting up accounts, and managing returns.
• Assist with the installation, configuration, and ongoing support of IT systems.
• Provide on-call support on a shift rota, covering P1 incidents 24/7.
• Create and maintain documentation to ensure consistency across the team.
• Work as an active member of the Solus Service Desk team, learning and collaborating with others.
• Lead on escalations and help shape our documentation, processes, and service as we grow.

Technologies:

• Azure
• Cisco
• Hardware
• Support
• ITSM
• Microsoft 365
• Office 365
• Cloud

• Experience providing 2nd line IT support and handling escalated incidents and service requests.
• Strong troubleshooting skills across hardware, software, and networking issues.
• Hands-on experience with Microsoft 365, Azure, Entra ID, Intune, and networking equipment such as Meraki, Fortinet, and Cisco.
• Ability to support and guide 1st Line IT Engineers.
• Experience with ticketing and ITSM systems, including HaloITSM.
• Ability to support starter and leaver processes, including building and configuring hardware and managing accounts.
• Experience creating and maintaining technical documentation.
• Willingness to provide on-call support on a shift rota for P1 incidents 24/7.

We are looking for a talented and proactive 2nd Line IT Engineer to join our team on a 6-month fixed-term contract. This is a fantastic opportunity to play a central role in a complex and exciting business integration programme, supporting the merging of systems, processes, and technologies across multiple sites. You will work as part of a collaborative IT team, helping deliver critical integration activities and ensuring colleagues experience a seamless transition during a significant period of change. We are Solus, owned by Aviva, one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average with a 4.6/5 star customer rating. We also offer a competitive salary, bonus opportunity, company pension scheme, 33 days holiday including bank holidays, the option to buy or sell up to 5 days, discounts on Aviva products and other retailers, the Aviva Save As You Earn scheme, supportive parental and carers leave policies, and wellbeing support including Group Income Protection and 24/7 GP access. We value inclusivity and welcome all applicants.

last updated 35 week of 2026