Senior Manager, Solution Architect, ServiceNow

• Lead the technical architecture of complex ServiceNow programmes or major workstreams, translating business outcomes and non-functional requirements into coherent solution designs.
• Support clients to shape platform roadmaps, architectural principles and key technical decisions aligned with enterprise strategy, security and technology standards.
• Design scalable, resilient and upgrade-safe solutions across ServiceNow workflows, data models, CMDB, integrations and the wider technology landscape.
• Apply and improve architecture governance, design standards, quality gates and technical acceptance criteria across Deloitte, client and third-party delivery teams.
• Evaluate solution options and technical trade-offs, balancing business value, user experience, performance, scalability, maintainability, cost and risk.
• Provide hands-on technical leadership through architecture and design reviews, development guidance, code assurance and resolution of complex delivery issues.
• Build trusted relationships with business and technology stakeholders, clearly explaining technical options, implications, decisions and expected transformation value.
• Manage and coach architects and engineers, promoting consistent delivery standards, knowledge sharing and effective use of reusable assets.
• Support client propositions, bids, estimations and account development by contributing technical insight and relevant private-sector experience.

Technologies:

• Architect
• CMDB
• Support
• ITIL
• ITSM
• JavaScript
• REST
• SOAP
• Security
• ServiceNow
• Web
• Network

• Substantial experience designing and delivering enterprise ServiceNow solutions, including proven experience in technical or solution architecture leadership roles.
• Deep knowledge of the ServiceNow platform and relevant product areas, with the ability to shape solutions across multiple workflows and modules.
• Strong technical expertise in JavaScript, platform APIs, REST/SOAP web services, integration patterns, data modelling and enterprise integration technologies.
• Experience designing CMDB, configuration management and service-management solutions, supported by a sound understanding of ITIL and ITSM principles.
• Proven ability to contribute to architecture roadmaps and governance, make evidence-based technical decisions and assure secure, scalable, maintainable and upgrade-safe solutions.
• Track record of leading architecture and design reviews, influencing senior stakeholders and aligning multidisciplinary teams around agreed technical outcomes.
• Strong consulting, communication and analytical skills, with the ability to explain complex technical choices to business and technology audiences.
• Experience managing and coaching architects, developers and administrators within Agile, product-centric or modern engineering environments.
• Experience in private-sector industries and operating environments, including regulated or customer-facing organisations.
• ServiceNow architecture or implementation certifications, such as Certified ServiceNow Implementation Certified Technology Architect or Master Architect, or equivalent, are desirable.
• ITIL or relevant programme-management certification is desirable.
• Experience in operating-model transformation, business change, service transition or managed services is desirable.
• Experience developing propositions, thought leadership, bids, commercial estimates or go-to-market activity is desirable.

We are Deloitte, a global technology and transformation business with more than 1,700 people working in Technology in the UK. Our ServiceNow capability is rapidly growing, and as a Global ServiceNow Partner we deliver services across all four partner capacities to global clients. We help design and implement innovative ServiceNow solutions that drive high-value, sustainable change and business outcomes. This Senior Manager role sits within our Private Sector ServiceNow practice and is based in one of our UK offices with hybrid working, with locations including Bristol, Edinburgh, Glasgow, London and Manchester. We offer a collaborative culture built around our shared values of leading the way, serving with integrity, taking care of each other, fostering inclusion and collaborating for measurable impact, alongside flexibility, wellbeing support and ongoing development.