Service Desk Technician

• Provide Tier I/II contact and incident resolution to customers with hardware, software, and application problems.
• Attempt to resolve as many incidents during the first call or at Tier I.
• Document incident resolution and status in incident database tools (i.e. BMC Remedy/ServiceNow).
• Install system wide software and assist with fine-tuning system performance.
• Set-up administrator and service accounts.
• Create and manage user accounts, schedule video teleconferences, and provide remote troubleshooting support to customers.
• Provide input and update to standard operating procedures.
• Participate in organizations change management process.
• Provide polite and friendly customer service.

• Active DoD TS/SCI security clearance.
• High School diploma or equivalent with 5+ years of related technical support and/or systems experience.
• Working knowledge of computers, printers, laptops, and common Windows applications in a Windows environment.
• Currently possess a DoD IAT Level II certification, such as a Security+CE.
• Ability to obtain a Computing Environment (MTA/MCSA-Win 11) within 90 days of hire.

Preferred Qualifications:

• Active Windows 11 or higher level Microsoft certification.
• Large Enterprise-level IT experience in supporting multiple Operating Systems and environments.

Pay and benefits are fundamental to any career decision. That’s why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits .

If you’re looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We’re not hiring followers. We’re recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We’re already at step 30 - and moving faster than anyone else dares., Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com .