IT Support Specialist

The IT Support Specialist provides mid-tier, cross-domain technical support across end-user computing, access management, basic networking, and core business applications. This position will be responsible for resolving escalated issues, completing routine operational tasks, and ensuring employees have reliable and productive technology experiences. This role also serves as a primary local IT contact for assigned sites, providing direct user support while coordinating with the Service Desk., * Respond to escalated incidents involving devices, access, connectivity, printing, and applications

• Troubleshoot technical issues across Windows, macOS, and mobile devices, including performance problems, peripheral and hardware failures, and provide hardware diagnostics and component replacements
• Support end-users with login issues, MFA incidents, and account access troubleshooting, as well as entry-level Active Directory tasks
• Handle device and peripheral support including installation, configuration, and maintenance of laptops, desktops, monitors, docking stations, and printers
• Assist with onboarding and offboarding tasks related to device access and application permissions
• Troubleshoot basic networking and connectivity issues, including wired/wireless connections, VPN client issues, and perform onsite tasks like cable tracing and port patching
• Provide Tier 2 support for enterprise applications such as Microsoft 365, Teams, and OneDrive
• Provide system and application administration support as needed for site and/or regional requirements
• Contribute updates to knowledge articles, SOPs, and troubleshooting guides
• Maintain asset records, device inventories, and ticket documentation
• Work closely with ServiceDesk, EUC, Networking, Infrastructure, Application, and Cybersecurity teams

• 3-5+ years of IT support experience
• Associate’s degree in IT or related field
• Strong understanding of Windows and macOS troubleshooting fundamentals
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi, etc.)
• Experience supporting enterprise collaboration tools (Microsoft 365, Teams, Outlook)
• Ability to follow SOPs and maintain accurate ticket records
• Ability to work onsite in various environments (offices, wiring closets, manufacturing floors)
• Excels in customer service and communications

Compensation: Up to $50.00 per hour, W2, based on qualifications

Genesis10 is currently seeking an IT Support Specialist - Onsite for a contract to hire position with a Manufacturing Company located in Kamas, UT. This position is fully onsite., Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident), For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website.