Product Owner - Healthcare Conversational AI / Voice Bots

Lorven Technologies Inc
United States
3 days ago
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Expert
Experience required
10 years minimum
Working hours
Regular working hours
Job source

Tech stack

Agile Methodology Requirements Management Chatbots Information Technology Bots

Requirements

  • Bachelor’s degree or Master’s Degree in Computer science, or a related field, with minimum 10+ years of experience.
  • Strong Healthcare Payer experience with deep understanding of:
  • Claims Processing & Adjudication
  • Eligibility & Enrollment
  • Benefits Administration
  • UM & CM
  • Provider and Member Services
  • Experience as a Product Owner, Product Manager, or Lead Business Analyst.
  • Experience defining requirements for IVR, Conversational AI, Voice Bots, or Contact Center automation.
  • Strong Agile, requirements management, and stakeholder management skills.
  • Ability to translate complex healthcare processes into automated conversational workflows.
  • Strong analytical and problem-solving skills, with a proven track record of identifying and resolving complex billing issues.
  • Excellent communication and presentation skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.

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Good distractions

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