Software Support Representative (Aurora Document)

We continue to grow rapidly and remain dedicated to helping financial institutions thrive in an increasingly digital world. We are seeking a Software Support Representative to join our team. In this role, you will provide first-level support to customers via phone, email, or web regarding Aurora Document software. Working under moderate supervision, you will draw on your product knowledge to resolve customer issues efficiently and ensure that clients’ systems are restored to full functionality. You will also help build strong client relationships through effective communication, accuracy, and consistent service. ESSENTIAL FUNCTIONS

• Provides front-line troubleshooting support for application issues; listens actively to customer concerns and asks follow-up questions to identify root causes.
• Participate as a member of the Help Desk, research and resolve application or service issues using available tools, product documentation, and internal resources.
• Escalates more complex issues to senior team members or development, including clear documentation of the problem.
• Travel to financial institutions for installations and/or training.
• Manage support cases, following through with them to completion. Requesting assistance from peers or management when needed.
• Monitors incoming emails and support cases to ensure timely response and resolution.
• Stays current with product updates and participates in internal training to expand product knowledge.
• May assist with documenting solutions and contributing to internal knowledge sharing.
• May support basic hardware performance and capacity monitoring related to applications., All employees are expected to:
• Complete quality work on time and with attention to detail.
• Maintain professionalism in all interactions with clients and team members.
• Collaborate effectively across departments.
• Communicate clearly and consistently.
• Perform other duties as assigned., Own and expand customer relationships across the Western United States for a cloud-based healthcare genomics platform. Drive adoption, usage, and account growth within hospitals, laboratories, and healthcare organizations; identify expansion opportunities; navigate complex stakeholder groups; provide account support; and partner with sales teams on customer meetings and commercial development. The field-based role requires approximately 30-40% territory travel.

• Associate degree in Computer Science, Information Systems, or related field.
• Minimum of two (2) years of experience in a financial institution, IT support, or a customer-facing technical role.
• Equivalent combination of education and experience may be considered.
• Knowledge of loan processing applications is helpful.

KNOWLEDGE, SKILLS, AND ABILITIES

• Foundational understanding of banking and credit union operations.
• Understanding of general networking concepts and server setup configurations.
• General knowledge of supported applications and awareness of related systems.
• Strong interpersonal and communication skills; able to explain technical concepts clearly.
• Dependability and accountability traits are vital.
• Analytical thinker with the ability to diagnose and resolve issues methodically.
• Proficient in Microsoft Office Suite and basic troubleshooting tools.
• Demonstrated ability to provide high-quality customer service.
• Willingness to learn and grow in technical knowledge and product expertise.

• Competitive base salary.
• Comprehensive benefits package (medical, dental, 401(k), etc.).
• Remote work flexibility with travel to client sites as needed., An Hour Ago Remote or Hybrid 45K-85K Annually Junior 45K-85K Annually Junior Artificial Intelligence * Fintech * Insurance * Marketing Tech * Software * Analytics Handle inbound calls and warm leads, consult customers on insurance needs, recommend appropriate property and casualty coverage, and convert prospects into policyholders. The role includes paid training and licensing, customer communication, sales closing, and brand representation. Representatives must work a fixed schedule including one weekend day and meet remote-work requirements with a dedicated workspace and wired high-speed internet. Top Skills: PcWired High-Speed Internet SOPHiA GENETICS, An Hour Ago Remote or Hybrid 119K-170K Annually Senior level 119K-170K Annually Senior level Artificial Intelligence * Cloud * Fintech * Information Technology * Insurance * Financial Services * Big Data Analytics Lead end-to-end operational and financial management of the Executive Aviation Program, managing vendor contracts, optimizing aircraft usage and costs, coordinating complex executive travel, providing 24/7 escalated support, forecasting and reporting usage and expenses, and advising leadership on program performance and improvements. Top Skills: ExcelMS Office

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With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.

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Embrace Finance & Banking Group serves 1,100 institutions across North America including nearly 450 financial institutions comprising of 150+ credit unions and 250+ banks, spanning the Top 50 U.S. banks as well as community financial institutions that power regional growth. CSPI is a pioneering SaaS company within the Embrace portfolio of companies. As a trusted partner to financial institutions for over 35 years, we have empowered community banks and credit unions with innovative solutions that drive operational excellence and enhance the customer experience. Our flagship product, Aurora Advantage, delivers a comprehensive suite of mission-critical solutions-including core banking, digital and mobile banking, lending, account opening, bill pay, and managed IT services.