Scrum Master

Our client is seeking an experienced Senior Scrum Master to improve the operational effectiveness of its Infrastructure, End User Experience, and Operations teams. This consultant will manage and maintain a healthy backlog, support Agile delivery practices, ensure focus on high-priority work, and help teams consistently deliver measurable business value.

The ideal candidate brings strong Scrum leadership skills and hands-on ServiceNow experience, including ServiceNow Agile, request management, dashboards, reporting, and catalog management. This person will promote alignment to business priorities, identify operational work that can be automated or transitioned away from development teams, strengthen requirements and quality practices, and lead continuous-improvement initiatives.

Key Responsibilities

· Agile Delivery Leadership

· Operational Effectiveness

· Strategic Alignment

· Team Enablement and Agile Coaching

Additional Responsibilities

• Collaborate with other Scrum Masters, Agile leads, project execution leaders, and delivery partners to align Agile practices across teams.
• Monitor team capacity and ensure resources are appropriately aligned to current priorities.
• Coordinate cross-team dependencies and communicate potential delivery impacts early.
• Support the development of consistent Agile standards, templates, reporting practices, and operational workflows.
• Drive continuous-improvement efforts using delivery metrics, retrospectives, stakeholder feedback, and root-cause analysis.
• Maintain clear and accurate documentation related to backlogs, processes, improvement initiatives, risks, decisions, and team performance., Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.
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• Bachelor’s degree in Information Technology, Computer Science, Business, or a related field, or equivalent relevant experience.
• 5 years of experience working with Agile and Scrum frameworks, including facilitating core Scrum ceremonies and managing delivery backlogs.
• 2 years of hands-on ServiceNow experience is required, particularly in the following areas:
• ServiceNow Agile Development or Agile modules
• Request management
• Service catalog management
• Dashboard creation and reporting
• Backlog tracking and workflow management
• Demonstrated ability to manage sprint ceremonies, backlog refinement, sprint commitments, team capacity, and backlog health.
• Proven experience coaching and enabling Agile teams, particularly in environments where Agile practices are still maturing.
• Strong organizational, facilitation, stakeholder-management, and written and verbal communication skills.
• Experience establishing and using operational metrics to improve delivery outcomes.
• Ability to identify operational inefficiencies and drive practical process-improvement solutions.
• Ability to manage competing priorities, resolve delivery blockers, and keep teams focused on high-value work.
• Ability to influence stakeholders and build alignment around priorities, capacity, scope, and delivery tradeoffs.
• Comfortable working in a fast-paced, evolving environment with a mix of planned project work and operational demands.

Preferred Qualifications

• Scrum Master certification, such as CSM, PSM, SAFe Scrum Master, or equivalent.
• Experience supporting Infrastructure, End User Experience, IT Operations, or enterprise technology service teams.
• Working knowledge of infrastructure products, end-user computing services, IT operations, and service-management practices.
• Experience with ITSM, ITIL, service catalogs, request fulfillment, incident/problem/change processes, or operational reporting.
• Familiarity with the insurance industry and its operational environment.
• Experience developing performance dashboards, delivery scorecards, or executive-level reporting.
• Experience leading automation, workflow optimization, or operational-transformation initiatives.

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

• the individual’s skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations;
• other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.

Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring’s use of AI can be found here (https://www.highspring.com/ai-use-notices/). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client’s use of AI products in hiring.