Desktop Support Analyst

• Provide operational support and maximum uptime for plant related WINTEL & LINUX client Desktops, Handheld, Laptops, Process PC’s, NetPC’s, and Servers (File/Print, Process, SQL, WTS) including associated OS(NT, W2K, XP, VISTA. WIN7) and software, Laserjet and Label (Zebra, Datamax, Other) printers, tethered network Switches, Routers, Firewalls, Phone systems and untethered Wireless access points and Intermec, Motorola, Symbol, LXE RF devices.
• Gather/Capture client and problem information
• Make use of technical skills, knowledge database and other ITRC resources to resolve problems and escalate problems appropriately
• Assist in the creation/maintenance of documentation.
• Assists end users in resolving hardware and software issues by fielding telephone calls, email communication, help desk tickets, diagnosing problems and performing troubleshooting activities. Documents, tracks and monitors the problem to facilitate a timely resolution. Relies on established guidelines and instructions to perform daily job functions. Applicant must have experience supporting Outlook, Windows, Word, Excel and other desktop applications. Works under immediate supervision. Microsoft and CompTIA certifications are preferred.

Do you have experience in Windows?, * IT support: 1 year (Required)

3.43.4 out of 5 stars Forest City, IA 50436 $25.55 - $30.00 an hour - Contract, Pulled from the full job description

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance, * Dental insurance
• Health insurance
• Paid time off
• Vision insurance