IT Client Development Manager

Exceptional Service, Endless Improvement, Passionate People, and Honest and Forthright. Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive. Due to continued growth, we are seeking a Client Development Manager to lead our vCIO function and elevate the strategic advisory experience across our client base. This role is responsible for developing high-performing vCIOs who operate as trusted advisors, ensuring clients receive proactive technology guidance, clear roadmaps, and measurable business outcomes. Responsibilities

• Lead, coach, and develop the vCIO team through weekly team meetings, 1:1s, and ongoing mentorship

• Establish and enforce standards for QBRs, technology roadmaps, budgeting alignment, and client communication

• Review QBRs and roadmaps to ensure strategic quality, clarity, and alignment to client business goals

• Drive consistency in advisory delivery across all service pods

• Partner with Service Managers, Team Leads, and CSCs to ensure alignment between strategy and execution

• Identify and resolve gaps between advisory and service delivery

• Monitor client health, including MRR retention, NRR growth, and at-risk accounts

• Coach vCIOs on recovery strategies for at-risk clients

• Ensure proactive lifecycle planning drives strong project pipelines and client maturity

• Improve QBR templates, documentation standards, and advisory processes over time

• Audit CRM/PSA hygiene (ConnectWise Manage) for roadmaps, notes, and planning accuracy

• Participate in pod alignment discussions to resolve breakdowns and improve collaboration

• Identify training opportunities to strengthen business acumen, budgeting, and consultative skills

• Report on advisory performance, retention trends, and client experience metrics to leadership
• Other duties as assigned

• Prior experience as a vCIO, Technical Account Manager, or senior IT leadership role

• Strong understanding of managed services environments and service pod structures

• Proven ability to coach and develop client-facing advisors

• Deep experience with technology lifecycle planning, budgeting, and roadmap development

• Ability to translate business goals into clear, actionable IT strategy

• Strong communication, presentation, and executive-level conversation skills

• Experience driving client retention and identifying growth opportunities through strategic planning

• Highly organized with strong attention to detail in documentation and process consistency

Charles IT offers a competitive benefits program including Medical, Dental, Vision, Life, Disability, Paid Holidays, PTO, 401K, and bonuses. In addition, we offer free dry cleaning, a fully stocked break room, Friday team lunches, paid training, team-building outings every quarter, professional development and so much more!