IT Professional Assistant

EEO Policy Statement The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu). USG Core Values Statement The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 08.02.18.01.02., Builds and maintains computer lab images for lab and staff computers. Ensures that the labs and client computers operate within established departmental policy and procedural guidelines. Develops and maintains EITS desktop standards and procedures. Provides client technical support on Windows and Apple hardware in addition to software products. Provides technical support on supported mobile devices. Contact the appropriate technicians with outstanding issues in a timely manner. Determines and maintains computer resources by established procedures performed on an as-needed basis, as well as on a day-to-day basis, such as software updates. Knowledge, Skills, Abilities and/or Competencies

• Operating Systems & Endpoint Support: Working knowledge of Windows (Server 2012/2016, Windows 10/11) and macOS in an enterprise environment, including assisting with Active Directory, Group Policy, DHCP, Intune, JAMF, and Apple Remote Desktop.
• Remote Support & Security Practices: Experience using BeyondTrust (or similar remote support tools) and supporting endpoint security practices, including tools such as Faronics Deep Freeze, Boot Camp, and standard troubleshooting/safety steps.
• Scripting & Automation (Basic): Familiarity with PowerShell and basic scripting/automation concepts used for troubleshooting and routine support tasks.
• Device & Print Support: Knowledge of common hardware troubleshooting, print support, and mobile device assistance across multiple platforms
• Virtualization & Cloud (Awareness): General understanding of virtualization concepts and cloud services (including AWS) as they relate to end-user support and hosted infrastructure.
• A/V & Communication Tools: Experience supporting Zoom, Adobe applications, and basic A/V equipment setup and troubleshooting.

Physical Demands

• Lift PC’s and printers.
• Driving as needed to perform job duties.

Is driving a responsibility of this position? Yes Is this a Position of Trust? Yes Does this position have operation, access, or control of financial resources? No Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Does this position have direct interaction or care of children under the age of 18 or direct patient care? No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes Credit and P-Card policy Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website. Background Investigation Policy Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website., User Support:

• Assist with identity and endpoint management tools by following established configuration and compliance processes.
• Provide day-to-day technical assistance to users across multiple locations, including support for desktops, authentication, backups, and printing services.
• Support IT onboarding activities by helping ensure new employees receive required equipment, tools, and access.
• Assist with deploying security updates and standard configurations using management tools and group policies under established procedures
• Help manage and distribute specialized software and user accounts as requested and in accordance with guidelines.
• Assist with WEPA service support tasks as assigned.

Percentage of time 40, * Provide first-level support for Windows, macOS, and mobile devices, escalating more complex issues as appropriate.

• Help ensure systems follow documented IT policies and security practices.
• Assist with routine deployments, updates, and device tasks using endpoint management tools.
• Provide basic network troubleshooting support (e.g., connectivity checks and assisting with port activations) and coordinate with network staff as needed.
• Support IT-related projects and services across campus as assigned.
• Provide input and gather information related to hardware/software purchases when non-standard requests are received, and route recommendations to senior staff.

Percentage of time 40, IT Standards & Process Improvement:

• Follow established IT procedures and share observations to help improve documentation and day-to-day workflows.
• Identify small opportunities to improve efficiency and consistency in routine support tasks.
• Communicate support needs to senior staff and help coordinate vendor interactions as directed.
• Help ensure desktop and device setups align with documented best practices and team standards.

Percentage of time 15, Collaboration & Communication:

• Work with staff, faculty, and team members to support effective service delivery and a positive customer experience.
• Participate in regular team meetings and training sessions.
• Assist with cross-team efforts and shared support activities that improve IT systems and processes.
• Provide flexible support for tasks and projects as team needs evolve.

High school diploma or equivalent

Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state’s flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.