Help Desk Technician

Primary business operations are based in Orlando, Florida, and eligible candidates must currently reside in the Orlando metro area.

Here are a few activities you can expect to work on once you’ve gained competency in Xpodigital’s suite of products and technology (we value quick studies):

• Provide comprehensive technical support to clients via email and phone correspondence
• Address all client requests for digital signage content while maintaining strict adherence to SLA requirements
• Address client inquiries regarding digital signage content by phone and email
• Perform fundamental remote troubleshooting for customer digital signage systems
• Document issues and resolutions completely in the ticket system
• Develop a deep understanding of our content management system (CMS)
• Assist with other duties as needed and assigned by your Manager
• Understand and implement complex signage solutions, such as interactive touch screens and wayfinding
• Conduct on-site visits to local customers via automobile to perform hardware repairs and troubleshoot devices
• Assist in installation projects and road show events for our U.S.-based properties. Travel could be by car or plane
• This role requires physical labor, including lifting boxes and assisting with hardware installation.

So, are you passionate about helping customers solve business problems by providing practical, results-driven technology solutions? To be successful in our unique environment, you must be methodical, analytical, disciplined, and accurate. You also should be detail-oriented, competent, positive, and professional. We love team players who take pride in their work.

You must be able to demonstrate a proven ability in basic computer knowledge, basic technical support, A/V & PC wiring knowledge, troubleshooting, and problem-solving skills.

You also need to have excellent communication (written and verbal) skills, be an active listener, have a positive attitude, problem-solving ability, and work well under pressure.

Xpodigital (www.xpodigital.com) is a rapidly growing digital signage and convention internet company delivering innovative, customized experiences to clients worldwide.