Desktop Technician

• Strong foundational knowledge of Information Technology, including hardware, software, and basic network troubleshooting
• Hands-on experience with desktop support, end-user assistance, and ticket management systems
• Ability to quickly learn and adapt to new technologies, tools, and evolving processes
• Strong problem-solving skills and attention to detail
• Excellent communication and customer service skills

Preferred Qualifications:

• Previous experience in a Help Desk or Desktop Support role
• Familiarity with enterprise environments (AD, ticketing tools, device imaging, etc.)
• Understanding of IT service management processes and best practices

Core Expectations:

• Provide reliable on-site technical support to end users
• Maintain a professional and customer-focused approach
• Demonstrate flexibility and a willingness to adapt to change in a fast-paced IT environment
• Collaborate effectively with team members and leadership