Systems Engineer

• Maintain an active support-ticket workload and resolve escalated tickets beyond Level 1 / Level 2 capability
• Perform advanced troubleshooting and root cause analysis for complex or recurring issues
• Document escalation context, technical findings, and resolution details
• Escalate architecture, standards, or technical risk concerns through established channels
• Ensure technical work aligns with approved tools, standards, and configurations
• Ensure assigned tickets meet established documentation and quality standards before closure
• Design, implement, configure, and support technical solutions within approved company standards
• Perform regular engineering and project work as a normal and expected part of the role
• Lead technical onboarding and deployment work for new clients, including site surveys, network configuration, server deployment, and workstation setup
• Escalate proposed deviations from approved standards to the Director of Technology before proceeding
• Serve as an escalation resource for tickets and issues beyond Tech 1 / Tech 2 capability
• Provide technical guidance and coaching to junior technicians through documented guidance
• Maintain complete, accurate, and defensible ticket and project documentation

• 3+ years of professional experience in technical support, systems administration, or systems engineering, including demonstrated experience resolving issues beyond Level 1 / Level 2 support
• Advanced troubleshooting and root cause analysis skills across networking, Microsoft 365, servers, and cloud systems
• Experience designing, implementing, and configuring technical solutions within defined standards
• Experience using a ticketing system, RMM tool, and PSA software Preferred Qualifications
• Professional IT certifications such as Microsoft certifications, CompTIA Security+/Network+, ITIL, or equivalent
• Experience with cloud platforms (Azure, AWS, or Google Cloud)
• Experience with scripting or automation (PowerShell preferred)
• Experience working for a Managed Service Provider or IT support business
• Prior experience as a senior onsite technical resource in a branch or client environment

We are an Equal Opportunity Employer and celebrate diversity at all levels of our organization.

Engineer smarter systems, solve complex challenges, and accelerate your IT career on Oregon’s beautiful coast. What’s in it for you?

• 2 weeks of PTO + 5 Floating Holidays
• Yearly bonus ($7k-10k)
• Competitive Pay

Systems Engineer Details:

• Direct Hire position
• $75,000.00 to $95,000.00 /annually

• First Shift, + $118,000-180,000 per year Wish your job made a difference? Our mission is protecting the world’s water. We work every day to support the sustainability of our most precious resource, so our people know what…

• 17 hours ago

Elwood Staffing would like to inform job seekers about potential employment scams that involve individuals posing as our recruiters to solicit job seekers with job opportunities unrelated to our company. This issue has been reported in multiple states. The text scam poses as an Elwood Staffing recruiter and urges job seekers to apply for a fraudulent job. Some have reported they are being asked to contact them using Whatsapp to pay for computer equipment and background checks. What steps should you take if you suspect you’ve received a fraudulent text?

• Job-seekers who receive an unsolicited text, email, or similar message suggesting it is from Elwood Staffing should not provide any information.
• If you have clicked a suspicious link or shared your information, take steps to secure your personal and financial accounts immediately. Review and dispute any unauthorized charges.

Helping you stay secure - how to recognize a scam

• Elwood Staffing does not utilize mobile apps or messenger services to connect with job seekers. We will not reach out to you through or suggest that you use WhatsApp or other messaging platforms outside of regular SMS text messaging for communication.
• Our recruiters will never ask for personal information such as your social security number, date of birth, or bank information prior to onboarding. During onboarding you will enter your information and passcode protect it.
• Elwood Staffing email addresses follow the format: recruiter.name@elwoodstaffing.com or branchcitystate@elwoodstaffing.com.
• The phone numbers for Elwood Staffing are available on our website. You are encouraged to verify the numbers of the recruiter.
• You can view our jobs for each location to verify the jobs we are hiring for. While you’re here- Check out our available positions and apply online to our jobs. Our friendly staffing recruiters are excited to connect with you.

Still have questions? We’re happy to help. Call/Text with an Elwood Cares representative at Email the Elwood Cares team at Find a Job Getting Started Resources Hire Employees Getting Started Resources Find a Job Getting Started Resources Hire Employees Getting Started Resources, Orenco Systems

• Sutherlin, OR

• $110,000-120,000 per year Wish your job made a difference? Our mission is protecting the world’s water. We work every day to support the sustainability of our most precious resource, so our people know what…

• 17 hours ago