Senior Network Services Technician - Information Technology

• Responds to work orders (WOs) and trouble tickets to perform moves, adds, changes and installs and to repair interrupted service.
• Installs communications wiring and labels and performs testing in accordance with internal IT and Industry standards.
• Interacts with Coordinators and customers to clarify work details and to troubleshoot issues.
• Interacts with Switch Technicians and Data Engineers to resolve issues with installs, repairs and port assignments.
• Utilizes automated tracking and management tools (e.g., MySoft, etc.) to update status, report details and to complete work assignments.
• Interacts with Operations Center staff to resolve network issues and service interruptions.
• Interacts with customers to determine needs and issues.
• Provides equipment demonstrations to explain operations.
• Maintains on-call status to ensure 24 x 7 coverage and to respond to emergencies.
• Interacts with Coordinators to initiate on-site changes to WOs and to maintain flexibility.
• Performs on-site customer walk-throughs to assist with developing effective WOs.
• Prepares for moves to coordinate equipment needs, clarify instructions and gather resources (e.g., department staff, etc.).
• Moves communications services to provide existing service levels at new locations.
• Establishes new voice and data connections to provide customers with new service.
• Interacts with Coordinators to update and change WO instructions.
• Conducts wiring installs to provide connections from communications closets to the workspace.
• Inspects communications closets to ensure security, safety and cleanliness. Evaluates communications closet configurations to recommend data switch port upgrades.
• Maintains FS vehicles to ensure safety and operability.
• Maintains campus emergency and elevator phones to ensure service levels and safety.
• Maintains personal FS toolkit bags to ensure tool functionality and to ensure tool bags are sufficiently equipped for meeting WO demands.
• Utilizes MySoft to update WOs and to document and track work status for meeting service level requirements.
• Applies accurate prices for work performed to WOs to ensure proper billing.
• Closes out trouble tickets to verify issues have been corrected.
• Performs other related duties as required.

• A high school diploma and two years of relevant IT experience, OR an equivalent combination of education, training, and/or experience.
• Building Industry Consulting Services, Int’l minimum level 1.
• Ability to lift up to 50lbs.
• Ability to bend, stoop, and twist.
• Valid Georgia driver’s license and an insurable driving record.

Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the excellence of our academic community. Description