Academic Technology Specialist I ETS | Temporary

• Maintains technologies that support the teaching and learning mission of the University.
• Deploys technology hardware and/or software applications via in-person and virtual assistance for students, faculty, staff and selected guests.
• Supports and utilizes monitoring tools to troubleshoot incidents and enhance the availability of services.
• Participates in the development and assessment of academic technologies and supports learning-based technologies in multiple formats.
• Performs equipment refreshes and hardware installations; troubleshoots to identify issues and initiate fixes and resolutions.
• Supports campus network access to support computers and mobile devices; coordinates with vendors and contractors to meet customer needs for out-sourced technology support.
• Maintains any required auxiliary equipment pools to supplement and/or replace deployed equipment and technologies.
• Performs testing, inspection and monitoring to assure established expectations are met.
• Conducts orientations and training sessions to build user skills; assists UTS and Emory staff to support back-to-school efforts and related events.
• Researches new products to remain current with market trends and recent technology requirements, and provides product recommendations to ensure effective operability and customer satisfaction.
• Performs related responsibilities as required.

• A bachelor’s degree OR an equivalent combination of education, training and experience.
• Experience with IT, Instructional Technology, A/V Event Support Services, Video Technologies, or other related fields is preferred.

Discover Your Career at Emory University: Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the excellence of our academic community.