Associate, Infrastructure Services Analyst

We’re seeking a future team member for the role of Senior Associate, Infrastructure Services to join our Production Services Governance team. This role is located in NY/PGH/Lake Mary.

In this role, you’ll make an impact in the following ways:

• Responsible for supporting the governance, oversight, and continuous improvement of BNY’s Technology Enterprise Change Management (TECM) Framework /Secure Systems & Software Development Lifecycle (SSSDLC), Request for Change (RFC), Incident (INC), Availability (AVL), and Problem Management (PRB) processes
• Partner across Engineering, Production Services, Risk, and Audit teams to strengthen control effectiveness, drive audit readiness, ensure regulatory sustainability, and advance strategic modernization initiatives through automation and AI-enabled capabilities
• AI, Automation & Governance Modernization
• Champion the adoption of BNY’s AI capabilities - including Digital Engineer, Windsurf, Eliza, and Microsoft Copilot - to transform day-to-day governance, risk management, policy oversight, and control BAU
• Identify opportunities to embed AI throughout the Secure System & Software Development Lifecycle (SSSDLC), enabling teams to improve requirements quality, development efficiency, testing effectiveness, control compliance, and production resiliency
• Drive the use of AI for governance activities including policy analysis, control monitoring, audit evidence collection, risk assessments, issue management, reporting, and regulatory preparedness
• Leverage AI-assisted insights to proactively identify control gaps, emerging risks, recurring issues, and opportunities for process simplification and automation
• Governance Forums & Executive Reporting
• Partner with Engineering and senior technology leaders to drive strategic governance forums that support enterprise decision-making and oversight
• Support governance for the Technology & Cyber Resiliency Council, Technology & Cyber Resiliency Forum, Production Services Governance Forum, and Enterprise Software Delivery Council (ESDC)
• Lead the development of the monthly Technology & Cyber Resiliency Newsletter
• Policy, Standards & Procedure Management
• Maintain 30+ TECM/SSSDLC/RFC and 6 INC/AVL/PRB policy, standard, and procedure documents.
• Ensure alignment and traceability across policies, standards, procedures, and associated controls.
• Control Monitoring
• Drive ongoing maturity of TECM/SSSDLC and INC/AVL/PRB Risk & Control Self-Assessments (RCSA)
• Oversee monitoring and governance of 62 SSSDLC and 8 Vulnerability Management controls
• Identify, analyze, and escalate control deviations requiring platform remediation
• Audit Remediation & Control Assurance
• Coordinate remediation across high-priority audit findings impacting software delivery, testing, requirements management, and data governance
• Perform control effectiveness reviews and monthly sampling to validate framework compliance and operational execution.
• Advance automation and AI-enabled capabilities to reduce manual effort and improve scalability
• Strategic Roadmap & Continuous Improvement
• Support development and execution of the TECM/SSSDLC and INC/AVL/PRB strategic roadmap
• Assess current-state frameworks against industry standards, regulatory expectations, and emerging market practices
• Identify opportunities to streamline processes, modernize controls, and leverage automation and AI
• ServiceNow Product & Backlog Governance
• Manage intake, requirement refinement, and prioritization of ServiceNow enhancements supporting Change Management, Permit-to-Operate (PTO), Incident Management, Problem Management, Business Impact Management, Knowledge Management
• Maintain a prioritized backlog aligned to business objectives and delivery capacity
• Ensure user stories, requirements, acceptance criteria, and dependencies are clearly defined before development

• 2-5 years of experience in technology, operations, risk, governance, audit, or control functions within Financial Services
• Strong analytical, problem-solving, and stakeholder management skills
• Ability to drive cross-functional initiatives and deliver results in a fast-paced environment
• Excellent written and verbal communication skills, including executive-level reporting
• Passion for continuous improvement, automation, AI, and process optimization
• Experience working in regulated or complex enterprise environments

Preferred Qualifications

• Experience in technology governance, SSSDLC, change management, production services, technology risk, or controls
• Strong understanding of TECM/SSSDLC, Incident, Problem, and Change Management processes
• Ability to partner across multiple stakeholders to drive governance and strategic outcomes
• Experience supporting audit remediation, regulatory initiatives, control monitoring, and continuous improvement
• Strong analytical, communication, and stakeholder management skills
• Experience leveraging AI, automation, and data-driven insights to modernize governance and risk management

Leadership Scope

• Influence and collaborate across multiple Engineering stakeholder groups
• Drive governance, transformation, and continuous improvement initiatives
• Champion innovation, automation, and operational excellence

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting.

Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, the employee will be in an “at will” position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

About the Team

At BNY, our culture speaks for itself, check out the latest BNY news at BNY Newsroom & BNY LinkedIn

Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025