Network Engineer

• Serve as an escalation resource for complex network and systems issues after Level 1 troubleshooting has been exhausted.
• Diagnose and resolve advanced issues involving LAN, WAN, Wi-Fi, firewalls, routing, switching, UCaaS-related infrastructure, and systems.
• Perform root-cause analysis and recommend both immediate remediation and long-term solutions.
• Maintain customer confidence and service reliability during incidents.

1. Project Engineering (Internal & Customer-Facing) * Design, implement, and support network and systems projects for customers and internal ITMC/101VOICE infrastructure. * Participate in scheduled maintenance, upgrades, migrations, and infrastructure improvements. * Perform after-hours or weekend work when required for maintenance windows or emergency situations. * Collaborate with project managers, operations, and engineering teams to ensure successful project delivery.

2. Solution Engineering & Sales Support * Partner with the sales team during pre-sales and proposal phases. * Review proposed solutions to ensure technical feasibility, scalability, and supportability. * Participate in customer technical discussions, solution reviews, and design validation when needed. * Help translate business requirements into executable technical solutions.

3. Company & Platform Initiatives * Support initiatives related to reliability, scalability, and performance of 101VOICE communication platforms. * Assist with internal infrastructure improvements, standardization, and optimization efforts. * Address issues ranging from simple to highly complex to protect customer experience and system stability. * Contribute to continuous improvement of processes, standards, and technical documentation.

Documentation & Accountability

• All work must be tracked, documented, and time-logged in ITMC’s ticketing and project management systems.
• Maintain clear, thorough documentation so work can be understood, supported, and continued by others.
• Follow ITMC’s execution standards, workflows, and escalation procedures.

The ideal candidate is technically strong, execution-focused, well-organized, and able to communicate clearly with both technical and non-technical audiences., * Senior-level experience in network and systems engineering.

• Strong hands-on experience with enterprise networking (routing, switching, VLANs, QoS).
• Experience with enterprise Wi-Fi, firewalls, and security platforms.
• Proven ability to troubleshoot complex issues in customer environments.
• Strong documentation and organizational skills.
• Excellent verbal and written communication skills., * Experience supporting education (K-12 or higher education), government, or healthcare environments.
• Experience working with major manufacturers such as Cisco, Ruckus, Palo Alto Networks, Fortinet, or similar platforms.
• Experience supporting UCaaS, VoIP, or communication-critical infrastructure.
• Relevant certifications (Cisco, Palo Alto, Ruckus, etc.) are a plus but not required.
• Comfortable working independently
• Professional presence when engaging with customers
• Strong sense of ownership and accountability
• Able to balance operational urgency with everyday task

Key Success Factors

• Strong team player who collaborates effectively and follows established execution methods and company culture.
• Versatile communicator who adjusts messaging based on audience, expectations, and time constraints-able to be detailed when needed and concise when required.
• Strong time awareness with the ability to manage multiple priorities and timelines simultaneously.
• Ability to develop multiple plans of attack, including short-term stabilization solutions and long-term corrective designs, with a clear understanding of risks, trade-offs, and ramifications.
• Calm, methodical approach under pressure, especially in customer-impacting situations.
• Commitment to reliability, accountability, and customer trust.