Application Developer Expert

We are seeking an experienced Application Developer Expert to provide production support and technical delivery for a business-critical Enterprise Content Management (ECM) platform. This is an excellent opportunity for a hands-on technical professional with strong experience supporting OpenText Content Server, ECM/EDMS platforms, enterprise applications, production environments, and ITIL processes. The role combines day-to-day production support with exciting project initiatives, including an upcoming OpenText upgrade, Single Sign-On (SSO) implementation, application monitoring and telemetry integration, and ongoing enhancements across multiple integrated enterprise applications., * Provide day-to-day production support for Enterprise Content Management (ECM) applications, primarily OpenText Content Server.

• Troubleshoot and resolve application incidents, access issues, system defects, and break/fix requests.
• Support application enhancements and technical projects while maintaining platform stability and performance.
• Participate in Incident, Problem, Change, and Release Management activities following ITIL best practices.
• Support upcoming OpenText platform upgrades and migrations.
• Assist with the implementation of approved Single Sign-On (SSO) solutions.
• Support application telemetry, monitoring, and observability initiatives.
• Work with business users, technology teams, vendors, and other stakeholders to resolve complex production issues.
• Support integrations across multiple enterprise applications and systems.
• Participate in major incident management and disaster recovery activities when required.
• Ensure applications operate in accordance with organizational security, compliance, and regulatory requirements.
• Participate in technical discussions, root cause analysis, and continuous improvement initiatives.
• Provide technical guidance and mentorship to junior and intermediate team members., * Contract-to-hire opportunity with strong intention to convert to a full-time role.
• Support a business-critical Enterprise Content Management platform.
• Work with OpenText Content Server and large-scale enterprise integrations.
• Gain exposure to major initiatives including platform upgrades, SSO implementation, monitoring, and application enhancements.
• Opportunity to work across both production support and project-based technical initiatives.
• Collaborative team environment with clear technical ownership and visibility.

• 8+ years of application production support experience.
• Strong hands-on experience with Enterprise Content Management (ECM) or Electronic Document Management Systems (EDMS).
• Hands-on experience supporting OpenText Content Server strongly preferred.
• Recent and relevant experience with other OpenText or enterprise content management platforms will also be considered.
• Strong troubleshooting, root cause analysis, and production incident resolution skills.
• Experience working with ITIL processes, including:
• Incident Management
• Problem Management
• Change Management
• Experience supporting complex and integrated enterprise applications.
• Ability to work effectively in a fast-paced production support environment.
• Experience working in regulated environments with strong security and compliance requirements.
• Excellent communication and stakeholder management skills.

Preferred Qualifications

• Experience with OpenText upgrades, migrations, or platform modernization initiatives.
• Experience implementing or supporting Single Sign-On (SSO) integrations.
• Experience with application monitoring, telemetry, or observability tools.
• Familiarity with Azure or cloud technologies.
• SQL query writing and database troubleshooting experience.
• Experience with file-based integrations and enterprise application interfaces.
• Experience supporting audits, compliance activities, and technical documentation.

Ideal Candidate The ideal candidate is a proactive and technically strong production support professional who can balance day-to-day operational support with project delivery and continuous improvement. You should be comfortable taking ownership of complex technical issues, collaborating across multiple teams, and supporting a business-critical enterprise platform. Successful candidates will demonstrate:

• Strong problem-solving and critical-thinking skills.
• Excellent communication and relationship-building abilities.
• A proactive, dependable, and accountable approach.
• Ability to work effectively with business stakeholders, technical teams, and vendors.
• Comfort working in a fast-paced and changing production environment.
• Ability to manage multiple priorities and complex technical issues.
• Willingness to mentor and support other team members.