Clinical Systems Support Officer

• Provide specialist support for clinical systems, including TPP SystmOne, EMIS Web and AccuRx/DXS, resolving incidents, service requests and problems within agreed service levels.
• Design, deliver and evaluate training, guidance and knowledge resources that help colleagues use clinical systems safely, effectively and confidently.
• Lead or coordinate system migrations, releases, upgrades and business change activities, supporting digital transformation, integration and interoperability programmes.
• Work with clinical, operational and technical stakeholders to improve workflows, system configuration and service delivery.
• Assess and manage clinical, operational, information governance and patient safety risks associated with system changes, while maintaining accurate records of decisions, changes and risks.

You’ll join our Digital & IT team. We are a not-for-profit, community interest company and our main purpose is to support Primary Care across Suffolk, including support with working collaboratively and at scale. We also deliver a portfolio of NHS services across Suffolk and North East Essex, including Podiatry, Ultrasound, Diabetes, and Urgent Care Services including the Out of Hours face-to-face Service in Suffolk.

• You will have strong knowledge of data quality, reporting and analytics, with competence in tools such as advanced Excel, Power BI and basic SQL.
• You will understand data protection, information governance, information security, cyber risks, and clinical safety in digital health projects.
• You will be collaborative, resilient and proactive, with strong analytical and problem-solving skills and the ability to manage competing projects, deadlines and priorities.
• A degree-level education is required, or equivalent extensive and in-depth specialist SystmOne knowledge, development, support and experience.

• A strong ethos of flexible working, to help us maintain or reclaim that work-life balance.
• Innovative, forward-thinking teams where your voice is heard.
• A visible and supportive management team, with operational support that ‘gets it’.
• Excellent IT teams and support, giving us first-class equipment and ‘no wait’ responses.
• A commitment to personal development, training and leadership opportunities, with service-managed training budgets.
• Cycle to work scheme.
• Death in service cover.
• Competitive salaries with annual benchmarking.
• 27 days’ holiday, plus bank holidays, on starting, rising to 29 days plus bank holidays after 5 years’ service.
• Blue Light Card employer, providing access to thousands of discounts online and on the high street.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and it will therefore be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service, formerly known as CRB, to check for any previous criminal convictions.