ITSM Software Consultant

Due to their continued growth, they are now looking for a resourceful and creative ITSM Software Consultant to join their busy team.

ITSM Software Consultant, the role:

• Working directly with the customers to understand their needs - building relationships and managing their expectations

• Proposing solutions and delivering best practise to clients’ business problems

• Leading the technical delivery (configuration) of customers HaloITSM, HaloCRM and HaloPSA implementations

• Preparing and running functional design workshops including the creation of design specifications based on out of the box functionality and customer requirements

• Challenging customer requirements where necessary

Training on specific HaloITSM, HaloPSA and HaloCRM technology will be given where necessary.

• Solid technical experience integrating or administering business software solutions such as ITSM, CRM or ERP systems.

• Capable of working within key business projects

• Knowledge of producing technical and customer facing documentation

• Excellent time management skills with a can-do and pro-active attitude

• Team player with the ability to work within project teams (both internally and within customer environment)

• Quick learner, competent of maintaining a diverse workload in a fast-paced environment

• A high level of interpersonal and communications skills

• Full UK driving license

Desirable:

• ITIL v2 or v3 Foundation Certification

• Halo platform (HaloITSM, HaloPSA or HaloCRM) experience/certification