Senior Developer (Halo ITSM)

As a Senior Developeryou will help shape the future of digital policing by designing,configuringand continuously improving low-code service management solutionswithinthe HaloITSMplatformthat enhance the experience of officers,staffand service users. Working within a multidisciplinaryDDaTenvironment, you will develop automations, workflows,integrationsand digital services that streamline processes, improve serviceperformanceand deliver measurable operational benefits. This is an exciting opportunity to drive innovation, modernise service delivery and help transform how technology services are experienced across Wiltshire Police., * Design, configure and enhance secure,scalableand user-centred solutions within the Halo ITSM platform.

• Develop workflows, automations, service catalogues, self-servicecapabilitiesand digital processes that improve efficiency and user experience.
• Work closely with Service Owners, Business Analysts,Architectsand operational teams to translate user and business needs into effective digital solutions.
• Develop andmaintainintegrations between Halo ITSM, Microsoft 365, PowerPlatformand other enterprise systems.
• Apply secure-by-design principles, governancecontrolsand development standards throughout the solution lifecycle.
• Support the continual improvement of service management processes through automation, datainsightand user feedback.
• Promote the reuse of workflows, components,templatesand configuration patterns to accelerate delivery and reduce complexity.
• Contribute to the growth ofDDaTcapability by sharing knowledge, supportingcolleaguesand championing modern low-code development practices.

• Experience designing, configuring and supporting solutions within Halo ITSM or a comparable low-code service management platform.
• Experience developing workflows, automations, integrations and digital services that deliver measurable business outcomes.
• A strong understanding of IT Service Management principles and how technology can improve service quality, efficiency and user experience.
• Experience applying governance, security, privacy and compliance requirements within enterprise digital platforms.
• Strong analytical and problem-solving skills, with the ability to translate user needs into practical and effective solutions.
• A passion for innovation, automation, continual improvement and modern digital delivery practices.
• Strong stakeholder engagement and collaboration skills, with the ability to work effectively across multidisciplinary teams.
• ITIL 4 Foundation certification and evidence of continuous professional development in ITSM, service management platforms or related DDaT technologies.

At Wiltshire Police, we are dedicated to making our community a safer place for everyone. Our team is committed to upholding the highest standards of integrity, professionalism, and service. We believe in creating a supportive and inclusive environment where every member can thrive and make a meaningful impact. Whether you’re just starting your career or looking to advance, Wiltshire Police offers a range of opportunities to grow and develop. Join us, and be part of a team that values courage, compassion, and dedication to public service. Help us to keep Wiltshire safe.

AboutourDDaTServices team

At Wiltshire Police,we’retransforming policing through Digital, Data and Technology. We recognise thatDDaTis no longer simply an enabler of policing; it is a strategic capability at the heart of how we protect communities, empower ourworkforceand deliver better public services. As we evolve from a traditional ICT function into a modern, user-centredDDaTorganisation,we’reembracing cloud technologies, automation, AI,dataand digital innovation to create smarter, moreconnectedand resilient services. Join us at the start of an ambitious transformation, where you’ll have the opportunity to shape the future of digital policing, work with emerging technologies, influence meaningful change and build a rewarding career that makes a real difference to our organisation and the communities we serve.