Restaurant IT Systems Analyst

• Serve as an escalation point for Level 2 and Level 3 incidents involving CYM systems.
• Troubleshoot application, configuration, integration, access, infrastructure and data issues.
• Coordinate with internal stakeholders and external partners to triage complex incidents.
• Administer multiple business-critical SaaS platforms.
• Manage menu, pricing, product, and promotional changes across restaurant platforms.
• Follow established process and change-management practices.
• Support implementations of new restaurant and corporate platforms.
• Assist with new shop opening (NSO) tech initiatives.
• Contribute to integrations and technology implementations.
• Maintain system documentation, configuration records, and support procedures.
• Identify recurring issues and recommend scalable process or system improvements.
• Maintain device policy and management systems.

We’re looking for a hands-on IT Systems Analyst to keep the technology behind our growing group of Shops and Support Office running smoothly. You’ll troubleshoot and resolve complex technical issues while managing system configurations, applications, menus, and technology projects. We are seeking a detail-oriented problem solver who understands that reliable systems, and a strong sense of urgency, are essential to keeping a fast-paced, multi-location restaurant business moving. You’ll also deliver an excellent support experience, approaching every interaction with high energy, professionalism, and a solutions-focused mindset aka our CYM’s core values; Vibrancy, Integrity, Belonging, Energy, and Seize the Moment (VIBES). This position is based in our Washington, DC office and typically works Monday through Friday. Occasional weekend availability is required to support critical business needs and complete projects with minimal disruption to shop operations. If you’re picking up what we’re laying down, keep reading! YOU’LL CRUSH THIS ROLE IF YOU…

• 3+ years of experience in application support, systems administration, restaurant technology, retail technology, or a related field.
• Familiarity with restaurant technologies such as POS, online ordering, delivery, loyalty, gift cards, kitchen systems, labor, inventory, or reporting platforms.
• Experience supporting new restaurant openings or multi-unit technology deployments.
• Excellent attention to detail, particularly when managing menus, pricing, permissions, or production configurations.
• Ability to manage competing incidents, requests, and project assignments in a fast-paced environment.
• Strong written and verbal communication skills with both technical and nontechnical audiences.
• Proactive and self-motivated, with a continuous improvement mindset.
• Some knowledge of integrations, APIs, programming languages, reporting tools, or IT service-management practices., The physical demands for this position include seeing, hearing, speaking, reading, and communicating effectively; standing, walking, reaching, bending, and performing repetitive physical movements; lifting up to 50 pounds; and safely operating equipment and tools using manual dexterity. This role also requires working in a fast-paced environment around hot equipment, sharp tools, and varying temperatures, and occasionally working in confined spaces. These physical requirements may be accomplished with or without reasonable accommodation. .

• Competitive salary $75,000, plus annual bonus opportunity and stock options.
• Health Insurance. Health, dental, and vision insurance.
• Unlimited paid time off because you deserve it…duh.
• 100% Paid, 12 week parental leave for time with the itty, bitty baby!
• 401(k) with 4% company match. Plan for a bright and beautiful future!
• Step your knowledge game up. Free English and Spanish classes, plus Duolingo reimbursement.
• Early Wage Access. Instantly get up to 50% of your eligible earned wages before payday!
• Real support when life gets complicated. Confidential therapy and professional resources for mental health, legal guidance, financial wellness, and more.
• BAGELS ON THE HOUSE! Plus 50% off when you’re off the clock.

Company Description About Covista Covista is America’s largest healthcare educator, serving more than 97,000 students and supported by a community of 385,000 alumni across five…