Technical Support L1

Handle technical queries and incidents received via phone, email and ticketing toolsPerform basic incident management and first-level troubleshootingProvide customer support in multiple languages, mainly in English, for assigned audiovisual projectsCoordinate with internal teams to ensure incidents are properly escalated and resolvedSupport international clients in a dynamic, technology-focused environmentMaintain technical management and service continuity for audiovisual projects across more than 100 countriesRequirementsPrevious experience in administrative tasks and technical customer supportFluent written and spoken English (essential)Knowledge of other languages is highly valuedGood command of Microsoft Office tools (Excel, Teams, Outlook)Experience using instant messaging tools and ticketing or project management platformsService-oriented mindset, strong communication skills and willingness to learnAbility to work in a structured way and handle repetitive processes with attention to detailCore CompetenciesDemonstrates expertise in technical customer support and incident management, with a strong focus on service continuity for audiovisual projects. Proficient in handling technical queries in a multilingual environment while maintaining attention to detail and effective communication.Highest-signal resume keywordsTechnical Customer SupportIncident ManagementFluent EnglishMicrosoft Office ToolsService-Oriented MindsetHard SkillsIncident ManagementFirst-Level TroubleshootingTechnical SupportAdministrative TasksSoft SkillsStrong Communication SkillsWillingness to LearnAttention to DetailIndustry KeywordsAudiovisual ProjectsService ContinuityMultilingual SupportDynamic EnvironmentTools & TechnologiesTicketing ToolsProject Management PlatformsInstant Messaging Tools#J-*****-Ljbffr

Previous experience in administrative tasks and technical customer support Fluent written and spoken English (essential) Knowledge of other languages is highly valued Good command of Microsoft Office tools (Excel, Teams, Outlook) Experience using instant messaging tools and ticketing or project management platforms Service-oriented mindset, strong communication skills and willingness to learn Ability to work in a structured way and handle repetitive processes with attention to detail Core Competencies Demonstrates expertise in technical customer support and incident management, with a strong focus on service continuity for audiovisual projects. Proficient in handling technical queries in a multilingual environment while maintaining attention to detail and effective communication. Highest-signal resume keywords Technical Customer Support Incident Management Fluent English Microsoft Office Tools Service-Oriented Mindset Hard Skills Incident Management First-Level Troubleshooting Technical Support Administrative Tasks Soft Skills Strong Communication Skills Willingness to Learn Attention to Detail