IT Governance & Service Management (PMO)

Equities Dashboard Operations Leadership Management Governance ServiceNow Mitigation Market Data Coordinating Communication IT Governance Apache Tomcat Cyber Security Risk Management Ancient History Quality Assurance Cyber Engineering Project Management Program Management Security Clearance Service Management Incident Management Management Reporting Technical Management IT Service Management Performance Management Operational Data Store Service Level Management Continuous Improvement Process Milestones (Project Management) PMI Risk Management Professional Operational Performance Management Information Technology Infrastructure Library, Leidos is seeking highly qualified professionals to support the TSA TOMCAT Program. We are especially interested in connecting with current incumbent personnel supporting this mission who are interested in continuing their work and bringing their valuable mission knowledge and experience to Leidos., The IT Governance & Service Management (PMO) position provides centralized governance, service management oversight, performance management, risk management, and program-control support across the TOMCAT environment. The position ensures that IT service delivery remains aligned with TSA requirements, contract objectives, ITIL-aligned processes, SLA commitments, operational priorities, and continuous-improvement objectives.

The position serves as a central coordination point among program management, service owners, technical teams, cybersecurity, quality assurance, stakeholders, and TSA leadership. The role provides management visibility into service performance, risks, issues, dependencies, corrective actions, and improvement initiatives., * Establish and maintain IT governance processes, procedures, reporting mechanisms, and management controls supporting TOMCAT service delivery.

• Monitor SLA performance, operational metrics, service trends, and performance objectives across service areas.
• Coordinate recurring governance forums, operational reviews, PMRs, working groups, and stakeholder meetings.
• Maintain risk, issue, opportunity, dependency, and corrective-action registers and coordinate mitigation activities.
• Track commitments, milestones, dependencies, deliverables, staffing considerations, and performance across assigned workstreams.
• Develop executive dashboards, management reports, status briefings, and performance reporting.
• Analyze operational data to identify service risks, recurring issues, performance trends, and improvement opportunities.
• Coordinate corrective actions across PMO, service delivery, cybersecurity, engineering, quality, and other functional teams.
• Support audit readiness, compliance reviews, quality assurance, and maintenance of supporting evidence.
• Ensure accurate information is maintained within approved systems of record.
• Coordinate governance activities across ITSM/ITOM, enterprise infrastructure, cybersecurity, critical incident management, project management, and other TOMCAT service areas.
• Support transition, operational readiness, stabilization, and continual-improvement activities., Auditing Firewall Terraform Operations Management Cloud Security Cisco Networking Network Diagrams Security Policies Business Valuation Workflow Management Enterprise Security Full Stack Development Artificial Intelligence Business Transformation Network Address Translation Infrastructure as Code (IaC) Python (Programming Language) Troubleshooting (Problem Solving) Cisco Certified Internetwork Expert Cisco Certified Network Professional +0 Tier 1 Helpdesk Support TEKsystems

Irving, TX*Remote

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• Requires a BA degree and 4+ years of prior relevant experience or Masters with 2+ years of prior relevant experience. In lieu of degree, additional experience may be required.
• Ability to obtain and maintain TSA Suitability
• Ability to obtain and maintain Public Trust security clearance
• Experience supporting IT governance, PMO, IT service management, program management, or performance-management functions in an enterprise or federal IT environment.
• Experience with ITIL-aligned service management and governance processes.
• Experience managing risks, issues, dependencies, corrective actions, and performance reporting.
• Strong analytical, communication, documentation, organizational, and facilitation skills.
• Ability to coordinate across technical, management, government, and contractor stakeholders.
• Ability to support mission-critical operations and competing priorities.
• ITIL 4 Foundation.
• PMP or equivalent program-management certification preferred., * TSA, DHS, or other federal IT experience.
• Experience with ServiceNow and enterprise ITSM/ITOM environments.
• Experience with SLA management, PMRs, executive dashboards, and operational performance reporting.
• PMP, ITIL 4, PMI-RMP, or comparable certification., Teamwork Aviation Hand Tools Cleanliness Communication Collaboration Prioritization Detail Oriented Health Advocacy Customer Service Power Tool Operation Design Specifications Valid Driver’s License Artificial Intelligence Discounts And Allowances Ability To Meet Deadlines

Pay and benefits are fundamental to any career decision. That’s why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits .

If you are currently supporting this mission and are interested in learning more about opportunities with Leidos, we encourage you to apply even if you do not see your exact position listed above.

Join Leidos and help continue delivering the technology, expertise, and mission support that enable TSA TOMCAT operations.

If you’re looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We’re not hiring followers. We’re recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We’re already at step 30 - and moving faster than anyone else dares., Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com .