Release of Information Specialist

The Release of Information Specialist is a key member of the BHS Connect operations team and is responsible for processing medical record requests through established workflows across multiple healthcare facilities and technology platforms. This role requires a strong understanding of HIPAA/HITECH compliance, the ability to navigate a variety of EHR systems, and the discipline to work successfully in a remote environment while maintaining productivity and quality standards.

What You’ll Do

• Process medical record requests accurately and efficiently using defined workflows, company systems, and client-specific procedures.
• Review requests for completeness, validity, authorization, and compliance with HIPAA/HITECH and applicable release of information requirements.
• Retrieve, validate, and release records from multiple electronic health record systems and document management platforms.
• Maintain high productivity while meeting quality, turnaround time, and client service expectations.
• Identify and escalate exceptions, discrepancies, or complex requests when appropriate.
• Communicate professionally with internal team members, operations leaders, and client contacts as needed.
• Adapt quickly to different facility workflows, priorities, and technology platforms.
• Support continuous improvement efforts by following best practices and helping maintain consistent, compliant processes.
• Represent BHS Connect with professionalism, responsiveness, and a strong customer-service mindset in all interactions.

Are you an experienced Release of Information (ROI) professional who thrives in a fast-paced, technology-driven remote environment? Do you take pride in processing medical record requests quickly, accurately, and compliantly while navigating multiple systems with confidence?, Please note: This role requires prior remote ROI experience, the ability to learn a number of new EHR systems, a strong technical ability with computers & systems, and the ability to work successfully and independently from a home office.

This role is ideal for someone who already understands the demands of ROI work, is comfortable working independently from a dedicated home office, and can consistently produce high-quality work across multiple healthcare clients and electronic health record systems.

If you are detail-oriented, tech-savvy, dependable, and experienced in remote ROI operations, we’d love to hear from you., * Have a proven track record of remote ROI processing experience

• Can work independently with minimal supervision from a home office
• Learn new systems and workflows quickly
• Are comfortable switching between multiple EHRs and client environments
• Balance speed and accuracy without sacrificing quality
• Stay organized, focused, and dependable in a production-based remote setting
• Take compliance, confidentiality, and customer service seriously, * Minimum of 3 years of experience remotely fulfilling medical record release of information requests in a healthcare, HIM, ROI, or related environment
• Strong working knowledge of HIPAA, HITECH, authorization requirements, privacy practices, and medical record release standards
• Hands-on experience with multiple Electronic Health Record (EHR) systems - and able to learn others quickly
• Strong computer and systems proficiency, including the ability to quickly learn new software, platforms, and client-specific applications
• Ability to manage work across multiple healthcare facilities, workflows, and priorities
• High level of attention to detail and commitment to quality and compliance
• Strong time management, organization, and follow-through
• Ability to work effectively and productively in a remote/home-office environment
• Professional, dependable, and self-motivated work style
• Strong written and verbal communication skills

To be successful in this role, candidates should have:

• A dedicated, quiet, and professional home workspace
• Reliable high-speed internet service
• The ability to remain focused, organized, and productive while working independently
• Comfort working on a computer for extended periods and managing multiple systems throughout the day, * Releasing from EHRs: 3 years (Required)
• Fully Remote ROI Work: 3 years (Required)

Paid training, 401(k), Health insurance, 401(k) matching, Paid time off, Vision insurance, Dental insurance, Life insurance, * Remote work from your home office

• Paid training
• Full-time opportunities
• A collaborative and experienced team environment
• Opportunity for professional and income growth as the company continues to grow

Who Should Apply

This role is a great fit for ROI professionals who:

• Already know the pace and expectations of release of information work
• Enjoy working with technology and learning new systems
• Want a remote position where performance, quality, and accountability matter
• Are looking for a stable opportunity with a growing healthcare technology company

BHS is an equal opportunity employer committed to hiring a diverse workforce at all levels of the organization thereby creating a culture that allows us to better serve our clientele, our employees and our communities. We value and encourage the contributions of our employees and strive to create an environment where everyone can reach their full potential and drive outstanding results. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state, or federal law. This policy applies with regard to all aspects of one’s employment, including hiring, transfer, promotion, compensation, eligibility for benefits, and termination.

Job Types: Full-time, Part-time, * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance