ERP Software Support Specialist

AGRILAND FS is looking for a dedicated and knowledgeable individual with experience in supporting ERP/HRIS systems to join our team as an ERP Software Support Specialist. As a member of our AGRILAND FS Team, this individual will serve as the in-house expert for our core ERP system, Agvance, and work closely with internal departments to develop customized solutions and enhancements in the system to meet their needs. Core responsibilities:Understand and learn the ins and outs of Agvance, an ERP system for ag retailersInstall and test software upgradesCommunicate with other departments to resolve software, hardware, and operations problemsUnderstand and troubleshoot a variety of business software applicationsUtilize Helpdesk software to track incoming support calls and provide support to end usersProvide initial and on-going user training on software and platforms such as Agvance, Jamf, Symantec Endpoint Protection (SEP), and Microsoft 365Establish and maintain network users, user

environments, directories, and security on a variety of internal platforms, including Microsoft Outlook and SharePointConfirm appropriate vendor billing on licensingTroubleshoot basic hardware issues as back-up support to the IT help desk What we need from you:Associate’s degree in information technology or information systems and/or 2-4 years of work-related experienceExperience supporting iOS devices in a business environmentStrong planning, organization, problem-solving, and communication skillsExperience providing excellent internal customer serviceAble to work independently and in a team-oriented environmentWilling to work outside normal business hours when necessaryMust have and maintain a valid driver’s license, and be able to travel independently and overnight, if necessaryWhat we offer our team:Casual office environmentOn-site team with a collaborative work stylePaid time off, sick pay, and paid holidaysCompetitive benefits including medical, dental, vision, life insurance