IT Support Specialist I

The IT Support Specialist I is responsible for providing day-to-day technical support for hardware, software, and network systems across the organization. The ideal candidate is customer-focused, eager to learn, and able to troubleshoot a wide range of basic IT issues., * Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system

• Troubleshoot and resolve hardware, software, network issues on desktops, laptops, and mobile devices
• Install, configure, and maintain standard applications (e.g., Microsoft Office 365, VPN clients, antivirus)
• Escalate unresolved problems to higher-level support staff when appropriate.

Documentation

• Document issues, solutions, and processes in the IT knowledge base or Ticketing System.

Device Deployment & Lifecycle

• Perform system imaging, deployments, and updates for laptops and desktops
• Help deploy and configure mobile phones and accessories

IT Asset Management

• Help manage inventory of computers, monitors, phones, and devices
• Help maintain accurate asset records using the designated IT asset management platform

Purchasing and Logistics

• Create purchase orders for IT hardware and accessories following established workflows
• Track receipt and deployment of ordered equipment

Offboarding Support

• Collect computers and devices from departing users
• Perform laptop backups, including validation of user data on cloud storage platforms (e.g., OneDrive, SharePoint)

Projects & Compliance

• Follow IT policies, procedures, and security standards

Supervisory Responsibilities:

No direct supervisory responsibility. Provides assignment of work, instructions, and assistance to other employees within a work group or unit. May train on an informal basis, check work for accuracy, and provide input for performance appraisals and other enroll matters., * May be responsible for the coordination of work within a department or unit.

• May be responsible for making decisions by identifying and breaking down the facts of a specific situation
• May assist in the development of budgets and/or monitoring of results for own work unit or project

Do you have experience in Windows?, Do you have a Associate’s degree?, * Basic understanding of Windows operating systems

• Familiarity with Microsoft 365 applications and common business software
• Strong problem-solving and communication skills
• Ability to work independently and in a team environment
• Customer service mindset with patience and professionalism

Education and Experience

• Associate’s degree
• 1-2 years of IT support or related technical experience