Senior Professional Services Engineer

The Professional Services Senior Project Engineer is a critical role, responsible for ensuring that client projects are executed to the highest standards. This position involves translating client requirements into actionable technical tasks and working towards their execution throughout the project lifecycle., * Client Engagement and Requirement Analysis

• Understanding Client Needs: The Project Engineer works closely with the Project Manager and clients to gather detailed requirements and understand their objectives and expectations. This involves active listening and effective questioning to ensure clarity in project goals.
• Translating Client Requirements into Actionable Tasks: Once client needs are understood, the Project Engineer translates these into actionable technical tasks, ensuring that all project deliverables align with the agreed-upon specifications.
• Project Execution and Coordination
• Managing Project Lifecycle: The Project Engineer is responsible for overseeing the technical execution of projects from scoping through to completion. This involves working with our VCIO’s and clients to understand the customers problem, outline the technical solution and then work with the Project Manager to deliver the project according to the project plan.
• Collaboration with Project Manager: The Senior Project Engineer collaborates closely with the Project Manager regarding correct resource allocation, ensuring that the right skills are applied to each task. They address any technical challenges that arise, facilitating timely interventions to keep projects on track.
• Technical Expertise and Problem Solving
• Providing Technical Guidance: With strong technical expertise, the Senior Project Engineer offers guidance throughout the project lifecycle, addressing technical issues and providing solutions to challenges that may arise during execution.
• Quality Assurance: The Senior Project Engineer ensures that all technical deliverables meet the highest quality standards and comply with technical specifications. This may involve reviewing work produced by other team members and conducting testing as necessary along with UAT Testing.
• Documentation and Reporting
• Maintaining Project Documentation: The Project Engineer is responsible for documenting all technical project activities, including requirements, technical specifications, and any technical changes to the project scope. This documentation is crucial for transparency and future reference. It may also be required for client handover to the Support Teams which offer daily support after the project has completed.
• Progress Reporting: Regular updates on project status are provided to the Project Manager, Professional Services Director and stakeholders, ensuring that everyone is informed of progress, challenges, and any necessary adjustments to the project plan.
• Continuous Improvement
• Feedback and Iteration: The Project Engineer actively seeks feedback from clients and team members to identify areas for improvement. They implement lessons learned from previous projects to enhance future project execution., The Professional Services Senior Project Engineer plays a vital role in delivering successful project outcomes by maintaining a clear focus on client satisfaction and project goals.

By effectively managing technical tasks, collaborating with clients, and ensuring high-quality deliverables, the Project Engineer significantly contributes to the overall success of the professional services team and the satisfaction of clients.

• Strong Technical Expertise: A deep understanding of relevant technologies and engineering principles is essential for translating client needs into technical tasks and ensuring quality outcomes.
• Azure Data Centre environments and on-premise infrastructures, contributing to projects that meet high standards of accuracy and compliance while safeguarding client data and security.
• Knowledge of Microsoft Azure & Office 365
• Firewall installation/configuration
• Network switch installation/configuration
• Wi-Fi surveys, installation of routers and switches and configuration of same plus AP’s
• Proficiency with IT hardware/software
• Knowledge of hypervisors like Microsoft Hyper-V & VMware
• Familiarity with server roles such as Active Directory, SQL, Remote Desktop Services
• Excellent Communication Skills: The ability to communicate effectively with clients and internal teams is crucial. The Project Engineer must convey technical information clearly and facilitate collaboration among diverse stakeholders.
• Problem-Solving Abilities: Strong analytical skills are necessary for identifying issues and developing effective solutions during the project lifecycle.
• Organizational Skills: The ability to manage multiple tasks and projects simultaneously while maintaining attention to detail is vital for this role.

• Time Off: 25 days annual leave + public holidays
• Birthday Leave: One extra day off to celebrate
• Company Pension Scheme
• Employee Assistance Programme (EAP) for wellbeing support
• EkcOlympics: Global team activity challenges
• Unlimited access to Pluralsight for continuous development
• Real opportunities to grow, including international progression

Why Ekco

• Microsoft’s 2023 Rising Star Security Partner of the Year
• First Irish Microsoft MSP to achieve all four Microsoft Security Specializations
• Ranked 4th fastest-growing technology company in the Deloitte Fast50 Awards
• A culture rooted in diversity, equality, inclusion & belonging
• A commitment to internal mobility and career progression
• Flexible, family-friendly working at the heart of our culture
• Proud to be your trusted security-first Managed Service Provider chosen by IT leaders to drive operational efficiency, scale smarter and stay ahead of risk.

Founded in 2016, Ekco has quickly become one of Europe’s fastest-growing cloud solution providers and your trusted security-first Managed Service Provider.

IT leaders choose Ekco to drive operational efficiency, scale smarter and stay ahead of risk - powered by local expertise, delivered at European scale.

We specialise in helping organisations advance their cloud maturity guiding transformation, strengthening security, and maximising the value of their technology investments.

In simple terms: we help organisations modernise with confidence securing their systems, optimising their cloud, and keeping them resilient in a rapidly changing world.

Today, we’re a thriving team of 1,000+ talented and supportive colleagues across the UK, Ireland, Benelux, South Africa, and Malaysia-and we’re continuing to grow.

At Ekco, How We Work Matters As Much As What We Deliver. Our People Live By Four Core Values That Shape Everything We Do

• On It: We take ownership, follow through, and get things done.
• All In : We collaborate, support each other, and commit fully to shared goals.
• Connected: We build trusted relationships with colleagues, clients, and partners.
• Hungry to Grow: We stay curious, keep learning, and push ourselves to the next level.

If these values resonate with you, you’ll feel right at home here.