Technical and Logistics Support Analyst - 6340652

Logistics Support (Primary Focus):

• Receive shipments (cardboard and wooden crate packages) via mailroom and loading dock.
• Process packages by inspecting returned devices for damage and returning them to warehouse inventory for distribution.
• Create and maintain records in the asset tracking tool for new and existing AR devices.
• Provide written and face-to-face support for processing device requests, including local pick-up and local returns.
• Follow up on pending approvals, pick-ups, and delivery confirmations.
• Prepare and ship packages domestically and internationally, ensuring safe transportation of devices in compliance with Dangerous Goods certifications (e.g., lithium battery shipping).
• Provide shipping labels to requestors for return shipping.
• Manage the device loan library, ensuring devices are properly tracked, maintained, and distributed to users.

Technical Support (Secondary Focus):

• Prepare AR devices by flashing specific builds, installing software, configuring settings, and ensuring devices are ready for use.
• Troubleshoot hardware and software issues for AR devices via playbooks, and assess for new solutions.
• Provide remote and in-person technical support for users, including during events, demos, and user research studies.
• Develop and maintain comprehensive user support documentation, capturing new steps and solutions as devices and builds are rolled out.
• Troubleshoot and resolve data collection issues on devices and data machines.
• Contribute to the creation of diagnostic tools, scripts, and automated processes for logistics and technical support.
• Triage hardware bugs, conduct fault analysis, and identify root causes.
• Manage the RMA (Return Merchandise Authorization) process for defective devices and collaborate with logistics and engineering teams for resolution.

Additional Responsibilities

• Assist with testing and validation of new AR devices to ensure functionality and quality.
• Identify and document hardware or software issues and collaborate with engineering teams to improve device performance.
• Provide on-site support during events and assist users with device setup and operation.

This role is 100% onsite at the client’s office in San Jose, CA

• Minimum 1 year of experience in a technical support role, preferably with hardware experience.
• Familiarity with help desk ticketing systems and remote support tools
• High School Diploma or GED, * Experience with AR VR technology is a plus

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We anticipate this job posting will be posted until 07/25/2026.Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off. See more information on our benefits here:

Accenture Flex Jobs (https://www.accenture.com/us-en/careers/local/flexcareers#block-section-total-rewards)

Role Location Hourly Salary RangeCalifornia $22.47 to $32.47Cleveland $22.47 to $32.47Colorado $22.47 to $32.47District of Columbia $22.47 to $32.47Illinois $22.47 to $32.47Maine $22.47 to $32.47Maryland $22.47 to $32.47Massachusetts $22.47 to $32.47Minnesota $22.47 to $32.47New York $22.47 to $32.47New Jersey $22.47 to $32.47Virginia $22.47 to $32.47Washington $22.47 to $32.47

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