Salesforce Senior Dev/Tech Lead

The Salesforce Senior Technical Developer / Technical Lead will be responsible for leading the design, development, integration, and implementation of enterprise-scale Salesforce solutions across Sales Cloud, Service Cloud, and Experience Cloud within HMRC’s highly regulated environment.

The individual will provide technical leadership to development teams, ensuring scalable, secure, and high-performing Salesforce solutions that align with HMRC governance, security, accessibility, and compliance requirements.

Primary Objectives

• Lead end-to-end Salesforce solution development and delivery.
• Design and develop scalable applications using Salesforce best practices.
• Provide technical leadership and mentoring to Salesforce developers.
• Build and support citizen-facing and partner-facing Experience Cloud portals.
• Ensure compliance with HMRC security, data protection, and accessibility standards.
• Design and implement integrations with internal and third-party systems.
• Drive DevOps, CI/CD, code quality, and release management practices.
• Support architectural decisions and contribute to solution design workshops.

Technical Design & Development

• Lead technical delivery of Salesforce solutions across Sales Cloud, Service Cloud, and Experience Cloud.
• Develop custom solutions using:
• Apex
• Visualforce (where applicable)
• Flow Automation
• Design reusable components and framework-based solutions.
• Translate business requirements into technical designs and implementation plans., * Design and develop customer and partner portals using Salesforce Experience Cloud.
• Implement secure authentication and authorization models.
• Configure sharing rules, role hierarchies, and external user access.
• Develop branded digital experiences compliant with HMRC standards.
• Configure and customize:
• Case Management
• Omni-Channel
• Knowledge Base
• Entitlements
• Implement workflow automation and service efficiency improvements.
• Develop solutions supporting:
• Lead Management
• Opportunity Management
• Account & Contact Management
• Forecasting
• Implement business process automation and user productivity enhancements.

Integration & Technical Architecture

• Design integrations using:
• REST APIs
• SOAP APIs
• Platform Events
• MuleSoft (preferred)
• Develop asynchronous integration frameworks using:
• Future Methods
• Batch Apex
• Scheduled Apex

Technical Leadership

• Lead code reviews and enforce development standards.
• Mentor and support junior and mid-level Salesforce developers.
• Participate in solution architecture reviews and design authority forums.
• Collaborate with Architects, Product Owners, Business Analysts, and Scrum Teams.

DevOps & Release Management

• Git
• Implement CI/CD pipelines and automated deployment practices.
• Manage deployment activities across Development, SIT, UAT, and Production environments.

Governance & Compliance

• Ensure solutions comply with:
• HMRC Security Standards
• GDPR
• Government Digital Service (GDS) Guidelines
• Accessibility Standards (WCAG)
• Maintain technical documentation, design documents, and deployment records.

• Salesforce Service Cloud
• Salesforce Experience Cloud
• Apex Development
• SOQL & SOSL
• Salesforce Security Model
• Sharing & Visibility Design
• Custom Metadata & Custom Settings

Integration Skills

• REST APIs
• SOAP APIs
• Platform Events
• Connected Apps
• Middleware Integration Patterns

DevOps & Tools

• Git
• VS Code
• Data Loader

Technical Leadership

• Solution Design
• Application Performance Optimization
• Code Review & Quality Assurance, * Technical Lead or Lead Developer role.
• Experience delivering at least:
• 2 large-scale Sales Cloud implementations.
• 2 large-scale Service Cloud implementations.
• 1 Experience Cloud implementation.
• Strong experience with Apex, LWC, Flows, and Salesforce configuration.
• Experience designing integrations with enterprise applications.
• Experience working in Agile delivery environments.
• Experience operating within highly regulated environments such as:
• Government
• Public Sector
• Preferred Experience
• HMRC or UK Government project experience.
• Experience with MuleSoft or Azure Integration Services.
• Experience with Salesforce DevOps implementations.
• Exposure to Data Cloud and Agentforce capabilities.
• Experience managing offshore/onshore delivery teams.
• Desirable Certifications
• Salesforce Platform App Builder
• Salesforce Platform Developer I
• Salesforce Platform Developer II
• Salesforce Service Cloud Consultant
• Salesforce Experience Cloud Consultant
• Person Specification
• Strong communication and presentation abilities.
• Client-facing consulting experience.
• Ability to lead distributed teams.
• Proactive and problem-solving mindset.
• Strong analytical and troubleshooting skills.
• Experience working in complex multi-vendor environments.

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.

Diversity, Inclusion and Wellbeing

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.