Senior IT Support Engineer

As a Senior IT Support Engineer, you will play an active part in supporting staff and students by delivering a high-quality technical support service and collaborating with colleagues across the University., * Provide an efficient technical support service for all IT devices, ensuring software and equipment is fully functional and optimised for staff and students

• Monitor, identify and escalation recurring IT issues and trends to support service improvement
• Support and mentor other IT Support Engineers with escalations, training and documentation
• Provide support across a wide range of hardware, software and AV equipment including PCs, smartboards, conferencing technology, printers and specialist assessment equipment
• Support Active Directory, SCCM/Intune, Citrix, remote access technologies and endpoint management solutions
• Maintain asset registers, complete IT equipment audits and manage stock levels of IT consumables and peripherals
• Support card access systems and student/staff ID production
• Deliver training and guidance to staff and students on new and existing technologies
• Work collaboratively with campus teams and wider IT colleagues to ensure high levels of customer satisfaction, We are committed to ensuring our workforce is reflective of our diverse student population. We actively seek to increase representation across all backgrounds and identities, and we provide support and adjustments throughout the recruitment process.

We are looking for a skilled and experienced IT professional to join our Support team as a Senior IT Support Engineer. This is a permanent, full-time position based at our London Moorgate campus., * Considerable experience in a similar role

• Excellent technical knowledge of Microsoft Windows 11 and Microsoft Office 365/2019
• CompTIA A+, Microsoft certifications or equivalent experience
• Recent experience supporting 2nd and 3rd line technical issues across a wide range of software and hardware
• Experience supporting remote access technologies and device management solutions
• Strong understanding of ITIL processes such as Incident, Problem and Change Management
• Excellent customer service skills with experience working in a customer focused environment
• Strong troubleshooting, analytical and organisational skills

Please note: this role operates on a shift pattern covering core service hours and requires flexibility. The working hours are 35 hours per week, Monday to Friday, covering 08:00-17:00. Shift patterns include:

• 08:00-16:00 Monday - Friday
• 09:00-17:00 Monday - Friday
• 08:00-16:00 at some weekends (this is paid as overtime or time in leu)

Flexibility is essential as the role will occasionally require evening and weekend cover, as well as emergency IT support cover when required. There will also be a requirement to support satellite campuses and occasional travel to other sites may be necessary., Along with a competitive salary of £42,350 you’ll enjoy:

• A generous annual leave entitlement of 30 days plus bank holidays
• Access to a wide range of staff and student discount platforms
• Private Medical Scheme and Life Assurance
• Contributory Pension Scheme
• Season Ticket Loans and Student Discounts
• Be part of a diverse and inclusive community