IT Operations Specialist

The IT Operations Specialist supports the day-to-day technology needs of a fast-paced organization. This role is responsible for providing technical support, maintaining core business systems, managing employee technology onboarding and offboarding, and helping ensure reliable and secure IT operations across a hybrid workforce. This position is ideal for an IT professional who enjoys solving problems, improving processes, and supporting end users., Technical Support & Service Delivery

• Serve as a primary point of contact for employee technology support requests.
• Troubleshoot and resolve hardware, software, access, and connectivity issues in a timely manner.
• Manage and prioritize support tickets while maintaining a high level of customer service.

Systems & Collaboration Platform Administration

• Help maintain and support key business applications, including:
• Jira
• Confluence
• Bitbucket
• Slack
• Microsoft Teams
• 1Password

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• Assist with user account management, permissions, and system access requests.

Network & Infrastructure Support

• Support office networking equipment and connectivity.
• Assist with maintaining a reliable technology experience for both on-site and remote employees.
• Escalate and coordinate resolution of infrastructure issues as needed.

Employee Technology Lifecycle Management

• Coordinate onboarding and offboarding activities for employees and contractors.
• Provision and revoke access to business applications and systems.
• Configure, deploy, and recover company-issued technology equipment.

Asset Management

• Track, maintain, and audit hardware inventory.
• Administer device management processes using Mosyle and other management tools as needed.
• Support equipment procurement, replacement, and retirement activities.

Vendor & Process Management

• Assist with managing relationships with technology vendors and service providers.
• Participate in evaluating products, services, and renewals.
• Identify opportunities to streamline IT processes and improve end-user experience.

Security & Compliance

• Support organizational security, privacy, and access-control initiatives.
• Follow established policies and best practices related to technology operations and data protection.
• Assist with security awareness and operational compliance activities., In a typical week, you may:
• Configure and deploy laptops and user accounts for new hires using Mosyle and related tools.
• Troubleshoot network, system, or application issues to minimize business disruption.
• Resolve and document employee support requests through the IT ticketing process.
• Maintain accurate hardware and software inventory records.
• Train users on newly implemented productivity or AI-enabled tools.
• Support users experiencing issues within Jira, Confluence, Bitbucket, Slack, Teams, or 1Password.
• Conduct virtual onboarding sessions for remote team members.
• Create and update documentation, knowledge articles, and operational procedures.
• Coordinate equipment recovery and account deprovisioning for departing employees.

• Foundational experience supporting IT operations, desktop support, or help desk environments.
• Working knowledge of macOS and common workplace technologies.
• Familiarity with Jira, Confluence, Bitbucket, Slack, Microsoft Teams, and 1Password.
• Understanding of device management solutions such as Mosyle.
• Experience supporting office networking equipment and connectivity.
• Knowledge of IT asset management and inventory processes.
• Strong troubleshooting, problem-solving, and organizational skills.
• Excellent written and verbal communication skills.
• Ability to document procedures, maintain knowledge-base content, and create user-facing training materials.
• Understanding of basic IT security and privacy principles.
• Ability to work effectively in a hybrid and distributed work environment.

About Versique Versique: /ver-seek/ adj. being both versatile and unique; n. a high-performance recruiting firm specializing in executive leadership search, direct hire, and interim hiring solutions. Versique Executive, Professional, & Interim Recruiting is a locally owned and operated hiring and placement firm based in the Twin Cities of Minnesota. With specialized practice areas across our three divisions, Versique delivers tailored expertise to a wide range of industries. What sets us apart is our team of recruiters-seasoned professionals who have worked in the very fields they now hire for, providing unmatched industry insight and connections. We believe people are more than resumes-they are transformative, unlocking the potential for organizational growth and success. Versique is proud to be an award-winning company, earning recognition on the Inc. 5000 list of fastest-growing private companies and the Minneapolis-St. Paul Business Journal’s Fast 50 list for 2023. We are also consistently recognized as a Star Tribune Top Workplace and were named a Best Place to Work in 2022 by the Minneapolis/St. Paul Business Journal. Let’s find your people, together.