Technical Support Specialist

• Provide phone and email-based technical support for equipment issues
• Troubleshoot, diagnose, and document mechanical and electrical problems based on reports and diagrams
• Read and interpret technical drawings and bills of materials (BOMs)
• Coordinate field service schedules and provide logistical support
• Maintain accurate records of support interactions and case resolutions
• Participate in an on-call rotation for after-hours support coverage
• Communicate effectively with customers, technicians, and internal departments
• Travel occasionally as may be required for training purposes

• 3-5 years of experience in technical support, service coordination, or a similar role
• Technical education or equivalent practical experience
• Familiarity with industrial or print production equipment
• Knowledge of mechanical and electrical systems
• Strong analytical and troubleshooting skills
• Experience with internal support, ERP, or ticketing systems
• Good written and verbal communication skills; multilingual skills are a plus
• Ability to read and understand mechanical drawings and BOMs
• Proficient in Microsoft Office (Excel, Outlook, Word, Teams)
• Highly organized with attention to detail
• Valid driver’s license

Leddy Group, an ESOP Company, is a regional staffing company serving northern New England since 1994. We are real people helping real people find meaningful employment through our specialties: Accounting & Finance, Administrative & Customer Service, Engineering, HR, Industrial and Skilled Manufacturing.

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