IT Tech Support (On-site)

The Resident Technology Support Specialist provides personalized, hands-on technology support to residents, helping them confidently use and enjoy a wide range of everyday technology. This role combines strong technical skills with exceptional customer service to deliver on-site troubleshooting, device setup, technology education, and ongoing support. The ideal candidate is patient, approachable, and passionate about helping others navigate technology in a clear and understandable way.

• Provide personalized technology support and troubleshooting for residents.
• Assist with computers, smartphones, tablets, smart TVs, streaming devices, printers, Wi-Fi, and other connected technology.
• Set up devices, software applications, email accounts, and video conferencing tools.
• Educate residents on cybersecurity, online safety, and best practices for using technology.
• Deliver technology orientation and support for new residents.
• Document service requests and escalate complex issues as needed.
• Communicate technical information in a clear, patient, and easy-to-understand manner.
• Conduct occasional group technology training sessions and workshops.

Candidates should have experience supporting a variety of consumer and business technologies, including:

• Windows and macOS operating systems
• iPhone, iPad, Android phones, and tablets
• Smart TVs and streaming devices (Roku, Apple TV, Fire Stick, Chromecast)
• Home Wi-Fi networks, wireless printers, and Bluetooth devices
• Microsoft Office/Microsoft 365, email applications, and internet browsers
• Password management and basic networking concepts

• Cybersecurity best practices, including virus, malware, and phishing awareness Preferred: Experience working with older adults, senior living communities, or the retirement housing industry. ** Qualifications**

• 1-3 years of desktop support, help desk, or technical support experience preferred.
• Strong customer service and interpersonal skills.
• Ability to explain technology in simple, non-technical language.
• Patient, courteous, and service-oriented personality.
• Ability to lift up to 25 pounds when moving or installing equipment.

• Valid driver’s license and reliable transportation if supporting multiple community locations. ** Education** :

• High school diploma or equivalent required.
• Associate degree in Information Technology preferred.

Depending upon the status of the position, Asbury/Thrivewell Tech offers generous benefits including medical, dental, and vision coverage; 401K with match; PTO and paid holidays.