Service Desk Manager - IT, M365, Azure, Hybrid (2-4d/w London) 12m FTC

Service Desk Manager - IT, M365, Azure AD, ServiceNow, EntraID, Intune, Windows 11, SharePoint, Teams, ISO 27001, Cyber Essentials, ITAM, SAM, ServiceNow, SharePoint, ITIL, SLAs, KPIs, OLAs, Hybrid (2-4d/w London), The Service Desk Manager will oversee an existing established Service Desk, championing best practices across a M365 ServiceNow environment. As Service Desk Manager strong technical knowledge of Microsoft 365, Azure AD, Intune, Entra ID and general Win 11 environments is essential. Strong SAM & ITAM principle knowledge is essential as Service Desk Manager as is Cyber Essentials & ISO 27001. As well as day to day running of the Service Desk and ensuring ticket resolution and reporting the Service Desk Manager will be responsible for identifying and implementing improvements whilst measuring and improving SLAs, OLAs etc. Solis team management skills are essential as Service Desk Manager as is the ability to work closely with other IT & Business teams.

• Proven commercial track record as a Service Desk Manager in complex IT environments
• Infrastructure
• M365
• ServiceNow
• Cyber Essentials
• ISO 27001
• Azure AD
• Entra ID
• Intune
• Windows 11
• Team & vendor management
• SLAs, KPIs, RFI, OLAs etc

Desirable skills as Service Desk Manager

• Certifications (ITIL, Prince2, MS etc)
• ITILv4

This is an exceptional Service Desk Manager opportunity with exciting projects and a great package on offer.

Key Skills: IT, M365, Azure AD, ServiceNow, EntraID, Intune, Windows 11, SharePoint, Teams, ISO 27001, Cyber Essentials, ITAM, SAM, ServiceNow, SharePoint, ITIL, SLAs, KPIs, OLAs, Hybrid (2-4d/w London)