Operations Assistant - Change Management and Reporting for NATO with security clearance

WLG

Bergen, Belgium

10 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Job source

www.adzuna.be

Tech stack

Microsoft Excel Adobe Acrobat Microsoft Outlook Spreadsheets Cyber Security Document Management Systems Web Portals Microsoft SharePoint Archimate Togaf

Job description

Following vendor releases, then downloading, packaging and archiving them with the guides, release notes and change logs that belong beside them.
Raising internal change requests and carrying the approval and compliance paperwork through to the end.
Running the team’s shared mailbox: tracking what is open, chasing the engineer who has not replied, sending the reminder, and keeping the closure status visible.
Keeping the team’s web portal current - replacing superseded material, publishing new releases, and checking a package is complete before it goes up.
Making sure the lab reflects the approved versions and the configuration the engineers asked for, and tracking where lab and production have drifted apart.
Following changes after they land: the post-change report, the analysis in Excel, and a short structured summary that tells the engineers what to correct.
Writing down procedures and workflows, taking minutes, tracking actions, and keeping the documentation repository in a state where the next person can find things.
General support around the team: spreadsheets and reporting inputs, onboarding newcomers, visitor logistics and room bookings.

Requirements

Several years working inside a document management system, and the same again with SharePoint content.
Confident daily use of Office and Acrobat, with real depth in Outlook - shared calendars, tasks and the discipline that goes with them.
Statistical work in Excel: filtering, grouping and reading a trend rather than a row.
Organisation and follow-up as a habit, an eye for detail in documents, and the tact to chase a busy engineer without friction.
Proactive communication across technical and non-technical people alike.
Nice to have: familiarity with allied procedures and forms, a grounding in cyber security concepts, project management exposure, and certifications such as TOGAF, ArchiMate or ITIL.