Network Engineer - Project Lead - Telephony

Provide operational and advanced telephony administration, including move, add, change, and disconnect requests for enterprise communication services. Support and administer Avaya on-premises PBX systems and enterprise telephony environments. Administer VoIP and unified communications platforms to ensure reliable voice services. Maintain accurate 911 and E911 location information and support related services. Provide advanced technical support for telephony projects and serve as a project lead for engineering tasks. Research, design, maintain, and implement improvements to the enterprise telephony network. Configure, install, maintain, and troubleshoot telephony hardware and related infrastructure. Analyze and troubleshoot SIP, RTP, QoS, dial plans, call routing, and voice gateway technologies. Analyze and evaluate vector routing, ARS routing tables, and route patterns to ensure efficient call routing and system operation. Troubleshoot voice quality issues, carrier connectivity problems, call routing issues, and E911 services. Support telecommunications infrastructure, including voice circuits, Session Border Controllers (SBCs), and PSTN integrations. Work with telecommunications vendors to coordinate circuit provisioning, service changes, and outage resolution. Serve as the primary escalation point for complex technical issues involving enterprise telephony and unified communications. Provide engineer-level technical support for enterprise voice and unified communications systems. Perform advanced maintenance, troubleshooting, repair, and optimization of telephony and unified communications systems. Develop and maintain technical standards, processes, procedures, and configuration documentation. Perform quality assurance testing for telephony configurations, changes, and implementations. Monitor telephony and unified communications systems to proactively identify and resolve potential issues. Support maximum system uptime and reliability while following established incident management and change management processes. Collaborate with internal engineering, infrastructure, network, security, and operations teams to support enterprise communication services.

2+ years of experience Bachelor’s Degree

Skills Avaya On-Premises PBX Systems Administration VoIP Administration Unified Communications Platform Administration SIP Troubleshooting RTP Troubleshooting QoS Troubleshooting Dial Plans Analysis Call Routing Analysis Voice Gateway Technologies Voice Quality Issues Troubleshooting Carrier Connectivity Troubleshooting E911 Services Troubleshooting Telecommunications Infrastructure Support Project Leadership Technical Support Troubleshooting Vendor Management Technical Documentation Quality Assurance Testing System Monitoring Incident Management Change Management Cross-functional Collaboration Written and Verbal Communication