Business Application Specialist I (00844)

We are seeking a detail-oriented Business Application Specialist I to provide technical support and application management for business systems and departmental technology operations. This position serves as a key resource for troubleshooting software and hardware issues, supporting users, managing CRM platforms, and delivering exceptional customer service. Essential Job Duties

• Manage and support the Simpleview CRM database, including reporting, dashboards, upgrades, customizations, user permissions, and troubleshooting.
• Administer and support the Partnership Portal and provide training and assistance to users.
• Develop and deliver ongoing application and system training programs.
• Provide day-to-day technical support for applications, hardware, and departmental systems.
• Diagnose, prioritize, and resolve technical issues while escalating complex incidents when necessary.
• Support hardware and software inventory management and maintenance activities.
• Respond to user inquiries via phone, email, and other communication channels.
• Create clear and professional written communications, including emails, memos, and reports.
• Troubleshoot technology-related problems and recommend corrective actions.
• Assist with workflow automation, process improvement initiatives, and documentation development.
• Maintain accurate records and follow established procedures and service standards.
• Deliver outstanding customer service and technical assistance to users with varying levels of technical experience.

• Any combination of education, training, and experience equivalent to four (4) years in a field related to supporting automated business operations, business applications, network environments, or server-based systems.
• Current and valid driver’s license.
• Strong technical troubleshooting and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent verbal and written communication skills.
• Proven ability to work independently and collaboratively with internal teams.
• Ability to maintain accurate records and follow detailed procedures.
• Strong organizational and time-management skills.

• Customer-focused mindset with a commitment to service excellence. Preferred Qualifications

• Proficiency with Microsoft Office applications.
• Experience with CRM platforms such as Simpleview, Ungerboeck/EBMS, or similar systems.
• Experience training users on software applications and business systems.
• Knowledge of workflow automation and process improvement practices.
• Strong relationship-building skills with staff, management, and business partners