IT Team Leader

As IT Team Leaderat our state-of-the-art radiopharmaceutical production and clinical trial imaging facility in Hammersmith, West London, you’ll play a prominent part in delivering business value through IT projects.

Acting as ‘player-manager’ within our small, supportive onsite team, you’ll be expected to collaborate with a broad cross-section of stakeholders locally and other peers in our US operation to support the Discovery IT strategy and ensure the day-to-day delivery of all on-site activities.

Quality and compliance are at the heart of our business and, as the key interface with the Quality team, you’ll play a pivotal role in ensuring that IT processes and systems adhere to the relevant Quality (GxP/GCP) standards., IT Service Management

• Ensure team adherence to Service Level Agreements by monitoring metrics against agreed KPIs
• Ensure all IT services remain operational and available for all aspects of the site.
• Oversee assignments and tasks of team members

Project Management

• Create, monitor, and deliver IT projects based on business and site needs.
• Consult with business stakeholders to ensure project success.
• Ensure all project documentation is up-to-date and complete.
• Proactively review the equipment and services supporting the clinical and pre-clinical business to reduce risk rather than address issues.

Quality & Risk Management

• Ensure adherence to quality processes and procedures.
• Creation/maintenance of IT processes
• Manage and track all risks in the risk register with proper follow up actions

Budget control

• Monitor and report on site IT expenditure.
• Make capital expenditure recommendations.
• Input to financial forecasting

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Team Management

• Allocate and prioritize workload across team members.
• Ensure adherence to policies, procedures, and regulatory compliance.
• Foster a culture of ownership, collaboration, and continuous improvement
• Ensure timesheets are completed every month with adequate level of detail

• In-depth technical knowledge of Networking and Virtualisation technologies (VMware/Hyper-V)
• Broad understanding of Microsoft 365 services
• Proficient in backup technologies (Veeam/Acronis)
• Proficient in Cloud technologies (AWS ideally/Azure)
• Excellent interpersonal, verbal and written communication skills.
• A flexible attitude with respect to work assignments and new learning.
• Ability to manage a small, established team, delegating effectively, driving standards and motivating, developing and coordinating the work of team members.
• Driven and enthusiastic, able to manage multiple and varied tasks and prioritize own workload with attention to detail.
• Maintains an up-to-date awareness of trends, tools, technology, techniques and processes that affect technology within the Life sciences domain., * Industry recognized technical certification (e.g. Microsoft/AWS/VMware/CompTIA/Veeam)
• Proven experience in highly regulated environments (GxP ideally, ISO17025, or similar) or relevant, transferable experience from another domain (e.g., healthcare, financial services, etc.).
• Previous line management or leadership experience ideally or experience of leading significant project teams.
• Excellent communication and presentation skills
• Understanding of Agile behaviours or DevOps methodologies