Payments Change & Transformation Senior Associate

We’re looking for a hands-on payments operations and/or regulatory reporting expert who wants to shape how the function runs-not manage workstreams from the sidelines. This role is built for someone who has owned reporting processes, resolved breaks, handled regulatory queries, and knows the real operational pressures first-hand., * Serve as an SME for payments operations and regulatory reporting, grounding change in day-to-day operational reality.

• Identify reporting/process pain points, inefficiencies, and risks; translate them into clear change priorities.
• Bridge Operations, Technology, and Compliance to ensure solutions are practical, fit-for-purpose, and controllable.
• Assess regulatory change impacts on reporting processes, controls, and end-to-end data flows.
• Lead delivery of transformation workstreams: report automation, platform rollouts, migrations, and re-engineering.
• Drive adoption of intelligent automation (including AI/ML) in partnership with Technology and Data Science.
• Own the delivery lifecycle: requirements, impact assessment, UAT coordination, cutover planning, and stabilization.
• Deliver change with minimal BAU disruption, protecting data quality, controls, and regulatory compliance.
• Build strong stakeholder relationships across Ops, Tech, Compliance, Finance, and senior leadership.
• Establish governance, status reporting, and escalation paths; communicate updates clearly to senior forums.
• Engage vendors/platform providers as needed to ensure delivery against timelines and quality standards., J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. #J-18808-Ljbffr

• Experience in Operations within a top-tier investment bank, global bank, or major financial institution.
• Hands-on experience in payments operations and/or regulatory reporting operations.
• Strong understanding of end-to-end payments processing lifecycles.
• Experience with clearing and settlement processes.
• Experience with reconciliation and exception management (break investigation/resolution).
• Solid knowledge of regulatory reporting obligations and frameworks relevant to financial institutions.
• Familiarity with reporting areas such as transaction reporting, prudential reporting, and AML/KYC reporting.
• Working knowledge of payments systems and messaging standards (e.g., SWIFT, ISO 20022) and related market infrastructure.
• Understanding of data flows, controls, and dependencies that support regulatory report production.
• Proven track record in operational change/transformation and process improvement initiatives.
• Strong delivery and execution skills: managing multiple workstreams and priorities; experience with Agile/Waterfall/hybrid methods, governance, and translating operational issues into clear requirements and solutions., * Exposure to, or strong interest in, AI/ML, intelligent automation, and/or RegTech applications within operations.
• Familiarity with regulatory reporting platforms (e.g., AxiomSL, OneSumX, Regnology) and/or payments platforms.
• Experience with data/automation tools and technologies (e.g., UiPath, Alteryx, Python, SQL) and/or cloud technologies.
• Working understanding of platform architecture concepts, including API integrations and data pipeline design.
• Project delivery certifications (e.g., PMP, PRINCE2, Agile/SAFe) are beneficial but not required; domain/operational expertise is prioritized.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.